Brad Howell Ford

Buyer beware! I brought a 21 Durango for the family. While test driving i noticed a few issues that needed attention. So when I arrived back I informed them that there were issues with the alignment and the rear brake lights were not working. I also told them there was a error message appearing on the radio screen. They agreed to fix these issues no problem. So I agree to purchase. They sold me a warranty for the car as a 36 month 36K mile bumper to bumper warranty. As I was worried there maybe issues in the future and it'd be nice to have that piece of mind. WRONG! They had the car aligned and told me it was ready to go. They were just waiting on the rear light bar to arrive and they would pick up the car and install. I got the call that the car was done. I showed up to a new light bar installed and all my emblems super glued on. I told them that this wasn't gonna work. They once again ordered another light bar. When I dropped the vehicle back off I informed them there was a loud pop coming from the front. They say okay we will look at it. Kept the car for 2 weeks and couldn't find anything but could hear it. So they claim to have dropped the sub frame and "applied loctite" to the bolts and reinstalled. You guessed it, not fixed. I tell them i will take it to a local dealer to have it looked at. Which they agreed to cover the inspection. Next dealer says the ball joints are bad and need replaced. They sell a warranty that is a waste. The thing with thier warranty is, the first 30 days, all repairs are paid out by Brad Howell. Thus why they kept my car for weeks so they could get out of the 30 day grace period and the warranty would have to cover the cost as well as my out of pocket cost. Baxter, the "Manager" is not calling you back. Brad, definitely not calling you back. Justin, the sales manager, you guessed it, not calling you back.

I had a great first experience with the service department here at Brad Howell Ford Kokomo. They got me in quickly AND were able to get my vehicle diagnosed the same day. The parts were even ordered and my next appointment was scheduled within the next week. Very helpful and straightforward place. So far, this is where ill be taking my Bronco for any repairs!

I have purchased two fleet vehicles for my company working with Lucas Shideler. He listens to my specific build needs and works up a plan. Transactions have been smooth and easy on my end.

Purchased my F250 tremor from here a month ago and it’s been nothing but a problem. I spent more time at my local dealership than it has in my garage. I’m pissed. They were even issues that I brought up when I test drove it, I’m over it. I’ll take my Toyota back any day.

I recently purchased a 2018 Ford Escape from Brad Howell Ford. With the help of their amazing saleswoman, Danielle Simpkins! She got me an amazing price, got me all the things I needed to get as a first-time buyer. She explained everything and answered all my questions. If you're thinking of buying a car, go see Danielle at Brad Howell Ford!