Franchise Dealer

Braden Cadillac GMC

Carroll, OH

4.4(1,071 Google reviews)

Brands

CadillacGMC

Contact

3733 Claypool St NW, Carroll, OH 43112
(740) 654-9590bradencadillacgmc.com/

Google Reviews

# Summary The dealership receives consistently high praise for knowledgeable and patient sales staff who provide transparent communication and efficient service, with multiple customers highlighting positive experiences from start to finish. However, one customer reported a critical service failure involving a missing safety component, raising serious concerns about quality control and attention to detail in the service department.

Willa Johnson-Thurman3 weeks ago

Wesley was a very very best salesman he communicated from start to finish. He got me the vehicle that I wanted and everything he said about the vehicle was true This was excellent service. Can’t wait to bring my vehicle back to be serviced.

Suhib Alsohailia month ago

Absolutely the worst experience I’ve had with a mechanic shop. I trusted them with my truck, and they returned it with extremely careless and unacceptable work. They forgot to install a critical bolt — a mistake that could have had catastrophic consequences. This was not a cosmetic issue or a minor oversight; this was a serious safety hazard that could have caused a devastating and potentially fatal accident. When people bring their vehicles in for repairs, they trust mechanics with their safety and the safety of everyone on the road. Forgetting a critical part raises serious concerns about the quality of work, professionalism, and attention to detail. I am extremely disappointed and shocked that something this dangerous was overlooked. I strongly encourage anyone considering this shop to carefully inspect their vehicle before driving away. Mistakes happen, but negligence involving safety-related components is unacceptable.

Katelyn Hatem3 months ago

Lauren was great to work with! Best experience at a car dealership. Very knowledgeable and easy to talk to. When we arrived, we were in and out within an hour (without being rushed) as she had everything ready, including the car. This was by far the fastest experience we have ever had. Drew the finance manager was also great to work with. Hands down, would recommend these two from their sales team.

Mia Johnson7 months ago

I had such a wonderful experience at this dealership, and I’m truly grateful for the amazing team who helped me. Brandon, my salesman, was incredibly kind, patient, and thoughtful throughout the entire process. He made sure I felt comfortable, answered all my questions, and helped me find the car that was truly right for me. His positive attitude and genuine friendliness made this experience feel exciting and stress—free. I also want to give a huge thank—you to William, who handled the financing side. He really worked with me and went above and beyond to make sure everything aligned with my needs. I appreciate the time he took to communicate clearly, explore options, and get things set up the right way. Together, they made the whole process smooth— from getting a great trade-in value on my old car, to having my new car beautifully detailed and ready to go. The atmosphere felt welcoming and community— oriented, and I left feeling not only happy, but truly cared for. I’m so grateful for the experience and for everyone who played a part in helping me drive away in a brand—new car. Thank you all so much! 🚗✨

Alexys Mastel6 months ago

Shout out to Wes for making the car-buying experience easy and enjoyable. He was friendly, patient, and very knowledgeable, taking the time to understand what I was looking for and making sure everything was handled smoothly. There was no pressure at any point, just great customer service. I’d definitely recommend Wes to anyone in the market for a car.

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