Brantford Chrysler Dodge Jeep Ram
Brantford, ON
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Google Reviews
# Summary The dealership receives praise for knowledgeable and attentive staff members who prioritize customer satisfaction and go above and beyond to meet individual needs, though experiences with the service department have been inconsistent. While some customers report excellent collision repair work and personalized sales service, others have expressed frustration with unresolved mechanical issues and delayed service appointments on new vehicles.
My 2021 jeep wrangler had some buubblng on the paint around the hinges doors and hood and it was under warranty.I took it to the collision center and .They treated me really well gave me a rental and did a fantastic job on my jeep it looks like brand new.Thank you Brantford Chrysler Dodge jeep for doing a fantastic job and treating me good. Awsome work guys very happy
JEANETTE! The best service Advisor around. I have purchased from this dealership and have also solely used this dealership for all my maintenance for every Dodge or Jeep vehicle I have owned. Jeanette truly cares and works harder than everyone I know. She truly is honest, puts the client first and cares to ensure your experience is one of a kind. There were times where I was stuck in situations where I couldn't get to the Brantford dealership and Jeanette would go the distance of even calling those locations to ensure that I was taken care of properly and I received excellent service. I truly cannot say enough good things. Being in sales myself I do value excellent customer service and she performs on that level every time. If you're going to this dealership be sure to ask for Jeanette as your service advisor. I can assure you the service will be even better than you expect and you will have a wonderful experience. Thank you for everything you do and more Jeanette! My service advisor I met on a whim after buying a Jeep Gladiator that at the time I had no business buying has turned into a long time trusted advisor for all my dodge products and a friend. I am so grateful!!! Thank you so much Jeanette. You are truly the best!
Very disappointed with the service I received from the Brantford Jeep dealership. I recently purchased a brand-new 2026 Jeep Wrangler Rubicon and brought it in for a persistent whistling noise coming from the engine compartment. After keeping the vehicle, I was told the technicians could not identify any abnormal noise. However, when I picked it up, the exact same noise was still present and the issue remained unresolved. What is most frustrating is that this is a brand-new vehicle costing over $70,000, yet there seemed to be little urgency to properly diagnose the problem. When I followed up, I was informed that the service department could not inspect the vehicle again until several days later, despite it being my daily driver. I understand that defects can happen in any vehicle, but I expected much better customer service and support. Unfortunately, this experience has significantly reduced my confidence in the dealership and its service department
I will be the first to admit that I am an incredibly picky customer. I knew exactly what I wanted, down to the smallest detail, and I wasn't willing to settle. Francis was an absolute rockstar from start to finish. Instead of trying to push what was on the lot or talk me into something else, he actually listened. He was incredibly patient, professional, and went completely above and beyond to hunt down the exact vehicle I was looking for. He made the entire process seamless, transparent, and completely stress-free. If you want a salesman who respects your time, values your preferences, and delivers exactly what you ask for without the typical dealership games, go see Francis! Cant wait to hook up the trailer and hit the road this summer with my new girl.
I recently purchased a 2019 Jeep Grand Cherokee from this dealership and had a good overall experience. Logan was great to deal with — professional, helpful, and made the process smooth. The only downside was the detailing. I paid to have the vehicle detailed for pickup, but it didn’t appear to be very thoroughly done when I received the car. Other than that, everything went well and I appreciated Logan’s help.
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