Brantford Kia

This was my first brand new car purchase buying a KIA Seltos Ex Premium and my experience was great! Excellent customer service Brantford KIA. Michael hit it out of the park, even getting back to me on his days off. He was professional and personal and took the time to explain everything to me and made sure I was comfortable with my new vehicle before leaving the dealership. He made this experience memorable and smooth. 100% recommend Brantford KIA for your next purchase and Michael as your sales rep he won’t disappoint you!

I had an absolutely unacceptable and infuriating experience at Brantford Kia today, and I feel compelled to warn others about how customers can be treated here. The situation became serious enough that I felt the need to document the interaction on video. I came in with genuine interest in purchasing a vehicle. I was specifically looking into the Kia K4 and wanted to compare it with different Kia Sportage trim levels and pricing so I could make an informed decision. This is a completely normal and responsible approach when making a major financial purchase. My interaction started off fine with a sales representative. However, the situation changed immediately when a manager got involved. Without taking any time to understand why I was there, the manager repeatedly accused me of not being a serious buyer and claimed I was “just wasting time.” This was not said once—it was repeated multiple times in a dismissive, confrontational, and increasingly aggressive tone. I attempted to explain that I was genuinely interested and simply comparing my options, but instead of listening, the manager continued to argue and speak over me. The situation escalated to the point where he raised his voice and told me to leave the dealership. Being treated this way, especially when I had done nothing wrong, was completely unacceptable. As I was already in the process of leaving, the situation became even more uncomfortable. The owner rushed out and began physically guiding me while telling me to step outside. This was unnecessary, as I was already complying, and it made the situation feel even more disrespectful. Once outside, I calmly explained everything that had just happened and how I was treated. Despite clearly outlining the situation, the response I received was simply “ok” repeated multiple times, followed by “what do you want me to do about it.” There was no apology, no accountability, and no effort to resolve the issue. That response alone speaks volumes about how customer concerns are handled here. Taking time to compare vehicles, ask questions, and make an informed decision should never result in being dismissed, disrespected, or told to leave. If you’re considering visiting this dealership, be aware of the level of treatment I experienced. Based on my visit, I would strongly reconsider if you expect to be treated with basic professionalism and respect while making a purchase.

I drive 55 minutes from Guelph to get my EV servicing, warranty, etc. at Brantford Kia; because their service is excellent. Staff are informative and helpful. Prices are very reasonable, and consistent; the quotes from other dealers were nickel + dime-ing gouging, Brantford's doing it by the owner's manual; as they should. Highly recommend!

I visited Brantford Kia a few years ago, and the experience left such a positive impression on me that I still remember it clearly today. Everyone at the dealership was welcoming, professional, and accommodating, especially Gabi Pereira and Michael Corpuz. They made the whole visit feel comfortable and easy, without any pressure. You can tell they genuinely care about helping customers and making sure people feel confident with their vehicle choices. Before visiting, I had already been following Brantford Kia’s YouTube livestreams, and I was especially impressed with how Gabi presented the Kia cars. Her videos are always informative, honest, and engaging, and one of them actually helped convince me to choose the 2023 Kia Sportage AWD Hybrid over the other options I was considering. That combination of great online content and excellent in-person service really stood out to me. Brantford Kia gave me a dealership experience that felt professional, friendly, and trustworthy. Highly recommended, and a big thank you again to Gabi, Michael, Pat, everyone at Sales and Parts, and the whole Brantford Kia team!

I recently purchased Mazda 3 from Brantford Kia, and overall, it was a great experience. Huge thanks to Garth and Marc for providing amazing freebies, including a set of 4 winter tires with steel wheels, floor mats, half a tank of gas, and even an extra spare key! He also reminded me to take the winter tires when I almost forgot them. There were a few minor details missed—the car had some minor rust spots that weren't touched up, and I had to point out a burnt-out right turn signal bulb, though the technician fixed it immediately. Despite these minor hiccups, I made it to my destination safely. Highly recommend working with Garth for an honest and incredibly generous deal!