Bridgewater Mazda
Hebbville, NS
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# Summary The dealership receives mixed reviews, with some customers praising helpful staff and professional service experiences, while others report serious concerns including poor customer service following maintenance issues and allegations of safety inspection violations on used vehicle sales. The facility's reputation appears inconsistent, ranging from positive interactions with individual staff members to significant complaints about vehicle condition misrepresentation and lack of accountability.
Brought my vehicle in for an oil change. When my vehicle was returned 40 minutes later it had a very heavy odor of cigarette smoke inside it. Brought it to staff's attention and they were less than helpful. Unacceptable and not impressed with the customer service here. Don't recommend.
Covered drop off door, easy access to service counter, pleasant service. Thumbs up.
DO NOT BUY HERE !!!! STAY FAR FAR AWAY!! I purchased a used Dodge Grand Caravan here and told it was in great condition drove 8 hours to pick up the van . Started driving home and there was a bad pulsing in the brakes I thought it was just rust from sitting and needed to be worn off . It happens when a vehicle sits. But no the vibrations and pulsing got worse on the drive . Keep in mind this van passed inspection and we got home we proceeded to get the van checked and the pads and rotors were shot completely worn out and shouldn’t have passed inspection. I called them and spoke to a so called manager that spoke to their mechanic that said everything was fine but I was looking at the completely shot brake parts with my own eyes . They never offers to cover the parts or the repair not to mention we also found out the van was in a bad accident and they fixed it in their body shop before putting it on the lot . None of the body lines matched up and they took no accountability of anything once it was called out . Still to this day not a word from them , They did an illegal safety inspection to pass a vehicle and allow it on the roads with brakes that bad. They put my families lives and others at risk for the sake of a sale. Shame on them ……. Do Not Buy From These Crooks .
I ran into a issue with my MX5 with a flat tire after running over bricks on the 103 late on a Friday afternoon, they were wonderful.
Extremely impressed with the professionalism and reliability of this dealership. Leased my second Mazda from them last week and absolutely love it. Special shout outs to Shaun for being an amazing help and answering all my questions (as well as just being an overall chill guy!), and Lisa in finance for all the work in getting things squared away. Definitely give Shaun a shout if you're interested in a new Mazda, he will not steer you wrong, all pun intended.
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