Brockman Automotive of Duncan

I had a fantastic experience working Joesph He was fast, helpful, professional, and made the entire car buying process smooth and stress-free. He answered all of our questions quickly, kept great communication, and truly went above and beyond to help us find the right vehicle. Highly recommend if you’re looking for someone honest, efficient, and easy to work with!

I took my car in for a front end alignment. They got it on the machine, and they said the tie rod bolt was rounded off. They wanted to charge an additional $120 for labor to get it off and $30 to replace the tie rod, in addition to the $89 for the alignment. Before doing that, my husband looked at it and said the bolts looked fine to him. We took it somewhere else and they did the alignment with no problem and no mention of a "rounded off tie rod bolt". I think Brockman just wanted additional money and is trying to over charge customers by making up ridiculous claims of issues that aren't there.

Beware! took in my 2001 Dodge 2500 diesel for new batteries and fix the play in my steering wheel. I was quoted $1900 and agreed to replacing two batteries and fixing the play in the steering wheel on a Friday. I was called on the following Monday stating it would be $3200. They conveniently blamed it on one of the other people at the shop for providing the wrong information. I would not agree to the additional fees but they had already removed the ball joints. They ended up putting the old ball joints back in and gave me back my truck. They didn't charge me any additional money besides the batteries and everyone was pleasant to deal with but I can't believe they reinstalled the old ball joints when they are the one that made the error.

My husband's family has known the Brockman's for a lifetime. Our son has been looking for a 4Runner for about 6 or so months. My concern as a mom of course is buying a car from an unknown dealership. I called Mark and told him what our son was looking for. Mark was able to locate one for us with low mileage. Kristen assisted our son in his first purchase and was wonderful. Her 'motherly' instincts makes her a compassionate sales person coupled with her professionalism just makes her awesome. Our son said "I am glad I bought my first car here". She took the time to explain everything to him. She didn't rush him through all the paperwork and truly educated him on the entire process. She worked on finding him the best finance options for him and the best warranty. Thank you!!

Giving one star because no stars was not an option. My brother had his car towed to Brockman Automotive to have a belt repaired. I was paying for the repairs. He told my brother that it needed a belt, idler, and water pump. The Labor for this repair should have been 1.8 hours labor according to a national labor guide. The belt and idler have to be removed to replace the water pump so the repairs overlap. Instead Mr. Brockman charged 3.6 hours and charged additional part that were not approved. I called to speak with him about cost and he was very rude and would not adjust the charges. I paid over the phone with my credit card. He told me it would be $479.16. He charged my card $499.84. When my brother went to pick up the car he would not release the vehicle until I faxed a card authorization form. I faxed the form with a note stating that my card had already been charged the $499.16. He would not accept the form due to my note. He told me that I had to fill it out correctly without any added notes. He threatened to bring a vehicle to my place of employment since I am in the automotive industry so that he could leave a bad review and hurt my CSI score. I had to drive from Anderson to get the car with a police escort. He was rude to me and the officer. He even told the officer to get off of his property. This man is absolutely terrible. Highly recommend not using this establishment or any other that he is associated with. I hate to think of all of the people that has taken advantage of or will so in the future. So sad.