Brockville Ford
Brockville, ON
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# Summary The dealership is praised for its knowledgeable and patient sales staff who prioritize customer needs without applying pressure, along with efficient service departments that accommodate requests promptly and professionally. Reviewers consistently highlight the friendly, welcoming atmosphere and the team's willingness to go above and beyond, whether assisting with vehicle selection, handling paperwork, or servicing vehicles purchased elsewhere.
I had an excellent experience at Brockville Ford, thanks to Riley. From the very beginning, he listened carefully to what I was looking for and made the entire process smooth and stress-free. When the vehicle I wanted wasn’t available on-site, Riley quickly arranged to have it brought in from another location in no time. He was knowledgeable, patient, and always available to answer my questions. I never felt pressured, and he genuinely took the time to understand my wants and needs to make sure I found the right vehicle. I highly recommend Riley and the team at Brockville Ford to anyone looking for a positive and professional car-buying experience. Thank you for going above and beyond!
These guys are amazing. Very friendly and helpful finding me a vehicle. Julie and Riley are awesome sales people. They found me my car and had everything ready for me almost immediately without fuss . Tony the manager was efficient and fast with the paperwork and made the whole thing painless. It's just a very friendly dealership. You must try them out. This is not the old Brockville ford, thank God, this is new ownership and a great family to be joined too. Way to go guys. Suzanne Reed
I called on short notice asking about a recall for a trailer light connection recall. I was scheduled within an hour and when I arrived the truck was taken in immediately and completed. I was very impressed because I bought the truck at a different dealership and they were so accommodating. Henny in service was attentive and informative. I had questions about another issue for my daughter-in-law and she took the time to do some research and provided excellent guidance. She’s great. Again, even though I was not a customer there before I felt like I had been for ever. Well done and many thanks. Brent
We recently purchased a truck from the Brockville Ford dealership, and the experience was outstanding. A special thank you to Tony and Riley for their exceptional service. They took the time to understand exactly what we needed for our business, guided us through the process, and went above and beyond to make sure we found the right truck. This is not our first time doing business with them, and their professionalism and customer service are always second to none. We absolutely love our new truck and highly recommend them to anyone looking for a great vehicle-buying experience!
This is our third vehicle purchased at this location. Twice previously under the Riverside Ford banner and just recently under their new Brockville Ford banner. We were very happy that their service quality had not changed and we were once again impressed with the welcoming and incredibly helpful staff while trading in our previous purchase for a new Bronco. Landon was incredible to work with, making sure he did everything he could to get us exactly what we wanted and to make sure it was a sweet deal. His approach was very friendly and accommodating, staying past his work hours to help us, making sure we got into our new vehicle quickly. Landon was awesome! As a whole team, Brockville Ford went above and beyond to make our trade and purchase an incredibly pleasant process from start to finish. We very highly recommend Landon and the Brockville Ford team if you're looking for a new ride!
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