Brockville Hyundai

After a minor accident resulted in my previous car being written off with significant negative equity, I thought it was going to be impossible to get into a new car. Amber and Tracey managed to make it happen! Got me into a new Elantra and kept in touch working with me throughout my insurance claim process to ensure I was able to drive it away as soon as possible after the cheque arrived, and providing a loaner that was almost identical to the car I was buying to ensure I had a vehicle after my insurance stopped covering a rental. Brockville Hyundai is often mentioned favourably when people ask for recommendations, and I can confidently say that's justified!

Amber Baker was a total professional and made the purchase of my new vehicle seamless and uncomplicated. She took the time to explain all the technical features clearly and ensured I felt comfortable with every decision. She even checked in after the purchase to make sure I was completely satisfied. If you are looking for someone patient, thoughtful, and informative, go see Amber!"

Amber Baker - thank you! Excellent communication and respectful engagement, and relatable to all clients. My husband was in the market for a hybrid and ultimately decided on a Tuscon at the Brockville Hyundai. Referral from our daughter.. Amber, had only recently sold our daughter her first brand new car (Kona). An experience my husband was present for - which was not only seamless - it prepared our daughter, leaving her feeling confident in her decisions. We had the same interaction purchasing our Tuscon with Amber, and valued her honesty and efficiency. Making sure our vehicle was exactly what we wanted - right down to the colour! Amber is very easy to interact with. Pleasant and professional. She was very busy each time we were at the dealership, but we felt like a priority - even when we were early, and she was still working with another client! She has excellent client awareness/engagement which isn't easy to come by. The entire process, from start to finish, was more than expected. Thanks so much for making us feel valued!

I had a wonderful experience at this dealership. All of the staff was very friendly and helpful, and also very patient with my scrutiny of purchasing a new vehicle. I was very close to purchasing a vehicle from them, but as I started shopping around, I found a vehicle that better suited my needs at another dealership. This does not detract from the amazing experience I've had there, the customer service was absolutely top tier. This is a genuine family owned and operated business, and it really shows with the care that goes into dealing with their customers. The experience feels personal, connected and their advice is genuine. No high pressure sales tactics what so ever. The sales associate I was dealing with was Caine Fellows. He was the core of my positive experience. Very professional, knowledgeable, and again, patient with my picky nature. His responses were always very quick over text and I enjoyed our conversations during test drives. I commend businesses that are trying to bring the personal human touch back to their operation in a time of ubiquitous human disconnect. When I am ready to purchase another vehicle, this is definitely my first pick!

⭐⭐⭐⭐⭐ I recently purchased a Hyundai Tucson from Amber, and the experience was excellent from start to finish. Amber was friendly, knowledgeable, and genuinely focused on helping me find the right vehicle rather than just making a sale. She took the time to answer all my questions, explained features clearly, and made sure I felt comfortable with my decision. The entire process was smooth, transparent, and stress-free. I never felt pressured, and Amber went above and beyond to ensure everything was handled efficiently. I absolutely love my Tucson — it’s perfect for my needs. If you’re looking for a new vehicle, I highly recommend asking for Amber. Outstanding customer service!