Brockville Nissan

I am beyond disappointed with the service department at Nissan Brockville. I brought my brand-new car in for a window issue, and instead of a fix, I left with a mess. The technicians sprayed silicone and oil all over my interior door panels and windows and didn't bother to clean it up. When I pointed out the greasy residue to the Service Manager, his response was to “use a rag; it’ll come off.” Not only was the attitude dismissive, but the windows weren't even fixed. It has now been over a month and a half. After multiple follow-ups, they are now claiming they "can't do the work" because the car is "too new"—this is despite having the parts in stock and the repair being fully covered under warranty. Summary of my experience: • Negligence: Left chemical overspray on a brand-new interior. • Poor Leadership: Service Manager was unprofessional, dismissive, and lazy. • Broken Promises: Months of waiting for a warranty repair that they are now refusing to complete despite having everything they need to fix it. If you value your vehicle and your time, stay away from this service department. They are happy to sell you a car, but they clearly have no interest in standing behind the warranty or respecting your property. **UPDATE *** Since my initial post, I want to clarify a few points. While I did not purchase this vehicle at this dealership, that does not excuse the lack of professional standards for warranty work. I have been nothing but polite to all employees, even after my vehicle was returned with over-spray on the windows and doors—a mess that still has not been cleaned despite my repeated requests. I do not appreciate the lack of transparency regarding your service capabilities. Instead of stating clearly that you do not have the technician required for this repair, I was met with excuses. I am happy to take my business to Smiths Falls, where they actually look after people. They were shocked by the condition in which my car was returned and have confirmed that the work required is 100% covered. If you choose not to perform the work, the very least you can do is return the vehicle to the customer without making a mess of it.

We were in need of a 2nd vehicle, we dealt with Tracy Haarbosch and Ashley Dixon who worked together to get us a fantastic vehicle at an unbeatable price! Brockville Nissan was there when we needed it, we will definitely purchase there again in the future! If we could we would give them more than a five star rating! Thank you, Heath and Marla Heffernan

I called today to talk to the service manager John I believe and I asked him a question about what might be wrong with My wife's car and he was able to diagnose the problem without seeing the car and he was exactly right and very knowledgeable and friendly to deal with I highly recommend that dealership and all Nissan products I myself drive a rogue and I have not been disappointed I have also had an Altima and same thing there they helped me with that car when a half ton truck backed into it and they got it fixed up good as new

Purchased a new Pathfinder and couldn’t have a had a better experience. Tracy, Dan, Patrick and Chris provided exceptional customer service. Tracy even left a gift in the new vehicle for my daughter. Love the new ride and would recommend these folks to anyone. Jeff L - Brockville

Ask for john and trust me you wont regret it. He makes it soo easy for you to get any kind of service done at the brockville nissan. I ALWAYS ask for him. He is the sweetest and most transparent guy there. A shout out to maricel too for providing such a smooth shuttle ride