Brookfield Chrysler Dodge Jeep Ram

I bought a 2024 Jeep from Twin Lakes CDJR ( Monticello IN). We live in Saint Joseph. Our first oil change was performed at Brookfield at 5000 miles. The engine warning msg on oil life came on at around 7500 miles. I take it back to Brookfield to be cautious. I notified them that it had only been 2500 miles (less than). I asked them if the system was reset. The told me the would go ahead and change the oil just to be safe. Upon driving the car home noticed the oil warning still on. Checked through me email heath reports to confirm the system was never reset and even after questioning Brookfield changed the oil and for a second time did not reset the system. 2 free oils changes now spent at 7500 miles. At roughly 9,200 miles noticed an oil spot forming in the garage. Went back to Brookfield to address the issue. Mechanic reported not being able to locate any leak…. BUT because we were almost at 10,000 recommended we go ahead and change the oil and add die as that would help identification of leaks in the future. No further leaks found now at 11,000. 3 oil changes prior to 10,000. I have autos from 2001, 2013. And a 2024 Jeep. 1 leaves oils. Trust broken. Won’t be returning.

Had a great experience here with Lilly, she did an amazing job explaining the vehicle I had in mind and helped to get things processed smoothly. I've experienced many dealerships in my time and I can honestly say this may be the only one that doesn't come with any pressure sales etc. I will return for another vehicle in the near future. The vehicle i got was the 2022 Durango which was marvelous. No complaints.

We had a great experience initially with Brookfield. The team did an excellent job helping us find a beautiful vehicle and worked with us to get a great deal. Our salesman was friendly, upbeat, and the staff even stayed about three hours past closing to finalize everything, which we truly appreciated. However, the experience after the sale was disappointing. We were asked to bring the vehicle back the next morning for detailing and to have the gas tank filled. Because I had to work, my wife arranged for a babysitter to make the trip. When she arrived, she was told they were too busy and to come back later that afternoon—but that never ended up happening. When she did return, the vehicle still wasn’t properly handled, and the dealership only put $30 worth of gas in the tank—just over a quarter tank. In my experience, dealerships typically provide a full tank with a purchase, so this was frustrating. On top of that, my wife had to arrange another babysitter and spend additional time going back again just to get the car cleaned the following day. I’m not trying to be overly critical, but when commitments are made and not followed through, it leaves a bad impression. It felt like once the paperwork was signed, we were no longer a priority. I hope Brookfield can improve their follow-through after the sale, because the buying experience itself was excellent.

I’m reaching out regarding a promotional flyer I received advertising a scratch-off prize. My number matched a listed winning number for a $2,500 Amazon gift card. Before coming in, I called to confirm and was told my confirmation number was valid and that I needed to arrive before 5 PM to claim the prize. Based on that information, I made the trip to your store. However, upon arrival, I was given a low-value Bluetooth speaker instead. This was extremely disappointing and felt misleading, especially after I had already confirmed the prize over the phone and rearranged my time to come in.

Just want to say thanks again to Anthony Polley. This makes the 5th car I've purchased from him and I've never left there unsatisfied. He's why I have and will continue to do business at Brookfield Dodge Chrysler.