Brower Brothers Nissan
Rock Springs, WY
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Staff members consistently receive praise for their patience, honesty, and personalized attention to customers' needs, with multiple reviewers highlighting exceptional service experiences during both sales and consultations. However, one customer reported significant delays and quality issues with the service department's vehicle inspection process, suggesting inconsistency in operational efficiency across different departments.
I worked with Jaymee from out of state and she was so amazing continually going way out of her way to help with my many questions for over a month! or just outright being helpful. I drove up on a Saturday and she had the car I bought pulled up and clean waiting for me! We had a couple hiccups with paperwork but for my trouble she gave me a free warranty! Seriously the best ask for Jaymee!!
So I did not actually go to this establishment, BUT I called to ask some questions regarding my vehicle and let me tell you... Jeremy (hope I'm spelling his name correctly) sat on the phone with me for more than 20 minutes going over every question I had and providing information I did not know I needed to know. He was so kind, patient, informative, and caring. You could tell he was looking out for me and my car's best interest and not just looking to make money or view me as another number. Thank you so much, Jeremy, for your empathy and excellent customer service! How he treated me is the way to do customer service.
Ryley was great helping me find a new car for a great price that will handle my long commutes. He was very honest with me throughout the process, which I appreciate given my history purchasing vehicles.
Bought a used truck today Richard and the sales team were awesome .truck needed an oil change ,new battery, wipers don't think the service dept. knows how to do a usedcar inspection. Left my truck there for nine hours still wasn't done,I don't know if they are incompetent or just lazy buti think it's both
Randy and Brian took great care in making my buying experience perfect. Bought the car sight unseen. They did a full walk around video and the car delivered yesterday as promised. Don't hesitate to buy from these guys. Well done gentelmen!
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