Brownfield Chrysler Dodge Jeep Ram

I wasn't even expecting or even thinking of getting a vehicle, but they brought me to the right man at the right time! I am so thankful for the awesome man James Stalnaker! great customer service, very easy to understand, wasn't a dull moment even when things felt bad he kept the spirit up! got me an amazing deal did everything checked every box and even checkes up to make sure everything is fine! so glad i was brought to James!

I had an outstanding experience working with Brian Rios at Brownfield Chrysler Dodge Jeep Ram, and this dealership truly sets the standard for how customers should be treated. What really stood out to me was Brian’s genuine care throughout the entire process—especially since a large portion of it was handled over the phone and through text. At no point did it ever feel like a sales call. Every conversation felt real, helpful, and focused on making sure I was comfortable and making the right decision for me. He took the time to explain things clearly, answered every question without hesitation, and never once made me feel rushed or uncomfortable. From the very first conversation, Brian asked what I was looking for and actually listened. There was zero pressure, no pushy talk about payments, and no sense of being steered into something I didn’t want. He stayed in consistent communication, calling and texting back promptly, making sure I genuinely liked what I was choosing and felt confident moving forward. Brian even stayed after hours and had all the paperwork ready to sign—no surprises, no last-minute changes, which is rare and very appreciated. I came in with pre-approved financing, and he still managed to get me a lower APR. From the moment I texted him that I was ready to move forward to the time he let me know the deal was done, it took about 35 minutes, which was impressive. I drove two hours to sign the deal, and even then, Brian went the extra mile by helping me move everything from my trade-in into my new vehicle. That small act says a lot about his character. He’s not just a great salesman—he’s a great person, and you can tell he truly cares about doing things the right way. I can confidently say that Brownfield Chrysler Dodge Jeep Ram values honesty, respect, and genuine customer care. If you’re looking for someone who will treat you like a person, not a number, ask for Brian Rios. I would recommend him and this dealership without hesitation.

Update: After posting my original review, the dealership reached back out to me to discuss my concerns. I want to give credit where it's due. Brian Rios contacted me and worked with me to improve the overall deal. The dealership was able to provide additional value by offering products at their cost, which significantly reduced the markup I was originally concerned about. They also provided a 2-year/24,000-mile warranty for only a small increase in payment, which I felt was a fair compromise and added meaningful value to the purchase. My original concern regarding the lack of upfront disclosure of the aftermarket add-on remains, and I still believe that mandatory charges should be discussed before a customer travels to complete a purchase. However, I appreciate that the dealership took the time to listen to my concerns rather than simply dismissing them. I especially want to thank Brian Rios for his professionalism and willingness to work toward a solution. That effort improved my overall impression of the dealership and showed a commitment to customer satisfaction after the sale. While the experience was not perfect, I do appreciate the steps they took to address my concerns, and I believe that deserves recognition. Original: I recently purchased a vehicle from Brownfield Chrysler Dodge Jeep Ram, and overall I have mixed feelings about the experience. To start with the positives, they were the only dealership that was able to get me approved after I had tried dealers in Midland and Dallas. The remote buying process was convenient, and my salesman James was responsive and helpful throughout most of the process. However, my biggest issue was transparency regarding pricing. I drove from Midland to Brownfield expecting the deal we had discussed remotely, but I was not informed ahead of time about a mandatory $1,400 “aftermarket” add-on. I only found out about it once I was already sitting in the finance office reviewing paperwork. When I questioned the charge, I was told it covered paint protection and the StarGuard vehicle protection/GPS system, and that it could not be removed. What made this frustrating was not just the charge itself, but the timing of the disclosure. By that point, I had already made the trip, invested the time, and was in a position where walking away was not simple because I genuinely needed a vehicle. I also struggled to understand the value of the paint protection considering the truck already had visible swirl marks and some paint imperfections. Because of the unexpected add-on, I chose to remove the service plan I originally intended to purchase. At the end of the day, I am grateful they were able to get me financed and I do appreciate James’ efforts during the process. I just strongly believe dealerships should disclose mandatory add-ons upfront before customers travel or commit significant time to a purchase.

Ashton did a wonderful job getting us set up with our 2025 Ram 2500. He was quick to respond, honest, and extremely easily to deal with. Finance was also a breeze, fast and friendly. The whole experience was great!

We absolutely loved shopping at Brownfield Chrysler Dodge Jeep Ram! Ashton was amazing. Very patient with us and the vehicles we were looking at. He made the whole experience wonderful. We highly recommend Brownfield. Ask for Ashton!! We love our Ram 1500!!