Bud Brown Volkswagen

Cody & Gabe, along with the team at Bud Brown VW, completely restored my faith in the VW brand. I recently purchased a 2026 Golf R in Graphite Grey, and honestly, dealers in Washington State had almost turned me off from both the car and the brand altogether. One dealer strung me along for weeks promising an MSRP deal, only to completely switch things up two weeks before the car’s expected arrival. At that point, I decided I’d rather pay to ship a car across the country than give that dealer one dime over what we originally agreed on. That situation ended up being a blessing in disguise because I found Bud Brown VW. From the very first conversation with Cody, the entire experience was straightforward, professional, and genuinely pleasant. Not only did they sell me the car at MSRP, but they also included a lifetime warranty on a car I plan on keeping long term — that alone is huge. On top of that, they helped arrange shipping directly to my door and saved me another $700 in the process. This dealership proved that honest, customer-first dealers still exist. I will absolutely go out of my way to buy my next VW from Bud Brown and recommend them to friends and family. If you’re in the market for a VW, do yourself a favor and consider Bud Brown VW. I can confidently say you will not be disappointed. Dealers like this are rare.

⭐⭐⭐⭐⭐ I cannot say enough good things about Steve at Bud Brown Volkswagen. He is, without question, the reason I continue to trust this dealership with my vehicle. About a week ago, I brought my car in for what I believed was an oil warning light. After dropping it off, I was informed it was actually the check engine light. The vehicle spent the entire day at the dealership, and after having to follow up myself, I was told it only needed a software update and that the issue had been resolved. Unfortunately, the additional services I had specifically requested were not completed. I had asked for a full service, tire rotation, and multi-point inspection. I was even told over the phone that the inspection was something routinely performed on all vehicles. However, when I picked up my car, the final paperwork clearly stated that the multi-point inspection had not been performed, and the tire rotation had not been completed either. The only work performed was the software update. To make matters worse, the very next morning the check engine light came back on. After several emails and phone calls, I ultimately dropped the vehicle off again. Thankfully, Steve had returned from vacation. From the moment I explained the situation, he listened carefully, treated me with respect, and genuinely cared about making things right. He took ownership of the issue and assured me he would personally look into it. I was not in a rush to get my vehicle back. My priority was having the problem properly diagnosed and repaired, and I again requested the full service. Steve understood exactly where I was coming from. He kept me informed, took the time necessary to ensure the vehicle was thoroughly inspected, and worked to identify the actual cause of the problem rather than simply rushing the car back out the door. After two additional nights in the shop, I received a call on the third day letting me know everything had been taken care of. The difference in service once Steve became involved was night and day. Steve consistently provides outstanding customer service, clear communication, honest advice, and a level of professionalism that is increasingly hard to find. He saves me time, money, and frustration because I know I can trust his recommendations and his commitment to doing things correctly. Bud Brown Volkswagen is fortunate to have him. In my opinion, he is one of the dealership's greatest assets. I sincerely hope he doesn't retire anytime soon because his experience, dedication, and customer-first approach make a tremendous difference. Thank you, Steve, for once again taking care of both me and my vehicle. I highly recommend working with him if you want your Volkswagen serviced by someone who truly cares about getting the job done right.

I just leased a Taos from Bud Brown VW with help from my salesman, Jordan Ivey. He is a pleasure to work with because Jordan knows so much about the VW lineup of cars. It was a good experience from one of Bud Brown's best salesmen.

Service department was thorough and very good to deal with. Very honest and open about what I needed and more importantly, what I didn’t need. Only reason I’m not giving 5 stars is because of the sales manager. He was rude and condescending. My wife wants to look into a new Atlas but we will be going elsewhere. I’ll definitely take it here to be serviced though!

My husband and I have bought cars together for over 40 years. Our experience at Bud Brown Volkswagen was the #1 best in all those years. Our sales person Viggo was so knowledgeable and patient with all our questions. He went way and above to make us feel comfortable in buying our used car. His customer skills were an A+ . Purchasing our 2023 VW Atlas Cross Sport was accomplished with such ease and great organization of the team from the Internet person , Sale associate, Finance person , and car detailer . We highly recommend this dealership for all your automotive needs!!