Buerkle Acura

I recently purchased a vehicle from Buerkle Acura. The sales experience itself was positive, and I'd give that portion of the process 5 stars. A special thank you to Tristan, who was patient throughout the buying process and never made me feel pressured. I had plenty of questions, wanted to thoroughly evaluate the vehicle, financing, certification details, add-ons, and follow-up items, and Tristan consistently took the time to answer questions, provide information, and help move things along. The vehicle was competitively priced, and the Certified Pre-Owned program provided additional confidence in the purchase. Unfortunately, the post-sale experience is what brings my overall rating down. After taking delivery, I identified several cosmetic concerns, including scratches and paint defects that were not fully addressed before delivery. I understand this was a Certified Pre-Owned vehicle and not a brand-new vehicle. However, with only about 6,000 miles on the odometer, I had higher expectations regarding the vehicle's cosmetic condition. More importantly, some of these items were discussed during the sales process, and I left with the understanding that they would be addressed as part of the delivery experience. To the dealership's credit, they did make efforts to improve some of these issues through polishing and paint correction. However, the results ultimately created additional concerns, including visible rotary buffing marks, finish inconsistencies, and areas that appeared worse than expected after the corrective work was completed. There were also follow-up discussions regarding cosmetic corrections, protection-package items, and other concerns identified shortly after delivery. While some issues were addressed and goodwill accommodations were provided, other items were disputed or ultimately declined. The dealership's final position was that no further corrective work, reimbursement, or compensation would be offered. I appreciate that the team remained communicative throughout the process, even when we disagreed on the outcome. However, purchasing a premium Certified Pre-Owned vehicle with such low mileage is a significant purchase, and I expected a stronger commitment to delivering the vehicle in the condition discussed during the sale and resolving cosmetic concerns identified shortly thereafter. Overall, I'd describe this as a 5-star sales experience paired with a 2-star post-sale resolution experience, resulting in a 3-star overall rating. I do enjoy the vehicle and appreciate Tristan's professionalism, patience, and customer service throughout the purchase process. My advice to future buyers would be to thoroughly inspect all cosmetic, mechanical, electrical items before taking delivery, document any concerns, and ensure any promised corrections are confirmed in writing.

Earlier this year, I worked with Tristan Lindahl at Buerkle Acura in Brooklyn Park, Minnesota. Before meeting him, I had talked to a sales associate at a different location and honestly felt pretty overwhelmed. The experience felt very pushy, and I got the sense that it was more about making a sale than actually helping me figure out what I wanted. I ended up going to Buerkle Acura, and my experience was completely different. Tristan never pressured me or tried to rush my decision. He was patient, understanding, and really took the time to listen to what I was looking for. Since the car I wanted had to be ordered, the process took a couple of months, but Tristan was always communicative and reassuring throughout it. He kept me updated on everything, which made the wait way less stressful. I also worked with one of the finance advisors, and they were honestly so kind. They were very accommodating and mindful, and they made sure I felt comfortable and understood everything before moving forward. Overall, it was such a nice team to work with. I’ve now had my car for over six months, and I truly feel like I made the right decision. I’m really grateful for the experience and for how supportive everyone was. Even after everything was finalized, Tristan still checks in, which says a lot about the kind of person and salesperson he is. If you’re thinking about getting an Acura, I would definitely recommend Tristan Lindahl and the team at Buerkle Acura. The whole experience felt comfortable, genuine, and stress-free.

I recently bought a used Acura and needed to remove the wheel locks, so I only dealt with the parts department. Still, I had a very good experience and found all three of the parts techs to be friendly and willing to offer good information. The vibe I got in the garage was well organized, clean and efficient. I feel like Beucle will be a good resource in the future.

I recently went in for a scheduled service appointment and requested a rental car, as I have received during previous visits. However, this time I was informed that a rental vehicle would not be available and that I would need to wait at the dealership until the service was completed. Given that I had important meetings scheduled, waiting was not an option. As a result, I had to leave without completing the service. This was especially frustrating considering I drive 30 minutes each way and have consistently relied on the availability of a rental car in the past. Unfortunately, due to this experience and the inconvenience caused, I do not plan to return in the future.

This was truly the easiest 5-star review I’ve ever written. Even though I didn’t purchase my Acura at this dealership, I am more than happy to drive over two hours to have it serviced here. The level of kindness, knowledge, and professionalism was unmatched—Abby S. was particularly incredible to work with! The team was efficient, transparent about costs from the jump, and never made me feel pressured into unnecessary add-ons. From the moment I pulled in to the moment I left, I felt like a valued customer rather than just another quota. Hats off to Buerkle Acura for their outstanding work; they’ve definitely earned my loyalty!