Buick at BUSH AUTO PLACE
Wilmington, OH
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# Summary The dealership earns consistent praise for its customer-focused sales approach, professional staff members like Luke Viars and Brett Whitacre, and willingness to go above and beyond—including home delivery and pressure-free negotiations. However, one customer reported serious issues with vehicle condition disclosure, mechanical problems, and alleged misrepresentation regarding an as-sold used vehicle purchase.
My wife and I have purchased many vehicles over the past 15 years, and after moving to Ohio two weeks ago, we visited several dealerships. Bush Auto stood out as absolutely exceptional! There was no haggling, no pressure, and no sense that they were trying to take advantage of us in any way. Our salesperson, Luke, was outstanding his focus was entirely on providing excellent customer service. This was the first time I’ve ever walked into a dealership and felt completely at ease, without any pressure to buy extras or make quick decisions. We couldn’t be happier with both the cars we purchased and the entire experience. I highly recommend Bush Auto to anyone looking for an honest, customer-first dealership.
I bought a 2026 Traverse from Bush Auto for my wife. Throughout the process Luke Viars made it as simple and easy as possible. Luke even delivered the vehicle to our area as we live 1.5 hours away. Luke made this gift to my wife a Christmas Miracle!
Bush Auto Place employee's were very professional and polite. Dealing with Brett was a pleasure. I traveled from Cincinnati to buy my Blazer EV SS..would buy from them again Mark
Girlfriend traded her car for a 2014 Cruze. It was a $2500 car, so we were expecting much. We took it to get serviced. There were leaves in the oil filter, most of the sensors were dead or missing, and there was oil in the antifreeze, none of which was disclosed to her at the time of purchase. They also had the buttons missing off the keyfob, which they said they would replace, and then said "the car is as is" after the fact. As an added bonus, no dealer tags! They had her put her old plates on the new car, which is illegal. The engine has now blown up. They knew all of this, and still sold it to her anyway while lying about the condition of the car knowing it was the only car she had. Lawsuit is incoming.
Bought a new truck at Bush from Brett Whitacre. Brett was easy to deal with and very knowledgeable. Highly recommend him to anyone looking
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