Franchise Dealer

BUICK at MARKLEY MOTORS, INC. Buick

Fort Collins, CO

4.2(778 Google reviews)

Brands

Buick

Contact

3325 S College Ave, Fort Collins, CO 80525
(877) 847-9815markleygm.com/

Google Reviews

# Summary The sales team earns consistent praise for exceptional customer service, product knowledge, and going above and beyond to help customers find the right vehicle, with several salespeople noted for their dedication and follow-up. However, post-purchase experiences are mixed, with some customers highly satisfied with service department work, while others report significant issues with communication regarding repairs, vehicle condition problems, and electronic failures that went unresolved after the sale.

Ryan Speeda month ago

I recently purchased a 2026 GMC Sierra from Markley Motors and had an outstanding experience working with Marina Andreasen. She was professional, knowledgeable, and genuinely focused on helping me find the right truck for my needs. Marina took the time to answer all of my questions, explain the features of the GMC Sierra in detail, and made the entire buying process smooth and stress-free. There was never any pressure—just honest advice and exceptional customer service. What stood out most was her communication and attention to detail. She kept me informed every step of the way and made sure everything was handled efficiently. Thanks to Marina, buying my new Sierra was actually enjoyable. If you're looking for someone who is friendly, trustworthy, and dedicated to providing a great customer experience, I highly recommend asking for Marina. She went above and beyond, and I couldn't be happier with my new GMC Sierra!

Shauna Cusanoa month ago

I had an outstanding experience working with Kyle at Markley GMC! From the moment I walked in, he was friendly, knowledgeable, and genuinely committed to helping me find my dream car. What really set Kyle apart was his dedication and customer service. He actually came in on his day off to make sure everything went smoothly and to help me purchase my vehicle. That level of commitment is rare and truly appreciated. The entire staff was welcoming, professional, and easy to work with. Kyle went above and beyond every step of the way to ensure I was completely happy with my purchase. If you're looking for a dealership that values its customers and a salesperson who genuinely cares, I highly recommend asking for Kyle. Thank you for helping me find my dream car!

Charles S (Chuck)a month ago

The service was great. I did enjoy the video from the tech showing me my vehicle and the state of the air filters. Then the walk under the vehicle to see that there were no leaks or issues there. I had stated at the time I dropped of the vehicle that I would be waiting for it. Unfortunately Nobody came or texted me that the vehicle was done. I finally walked back to the service desk to check on the status to learn that it had been completed.

Desiree Davis7 months ago

Our experience with Markey Motors has been excellent. Marina was our sales person. She was amazing in helping us find the exact truck we wanted. All the sales team went above and beyond to accommodate us. Service was great too! We had some add ons and they went smoothly. Overall we couldn’t be more pleased with this family owned and operated business in Ft Collins.

Kyle Ellis6 months ago

UPDATE - I’m updating my original review because the post-sale experience at Markley Motors has been incredibly frustrating. I purchased this truck at night and couldn't see the damage, but after my free 'detailing' job, that was essentially a poor rinse-off, I found small dents all over the tailgate and evidence of what looks like body repairs/buffing on the side and front bumper. On December 16th, the shop acknowledged the damage and told me they were ordering parts. It has been 21 days since then, and I haven't heard a single word from the repair shop. I get that there were holidays, but this should be a priority for someone. To make matters worse, the electronics are failing. The stereo and blinker audio have cut out completely on numerous occasions, and the GPS has failed multiple times - once while I was on my way to pick up a client in Denver. Pretty awkward having to use my phone for directions, then drive an hour plus without any background music. While my salesperson, Justin, has been great about following up, it’s clear he’s the only one who actually cares. The service department and anyone else in management that should be working hard to resolve this have completely ghosted me. I didn't spend $70,000 to be treated like a number. What began as a pretty solid car buying experience has since turned into the worst of my life. It’s very disappointing. Stay away from Markley if you expect any support after the check clears. _______________________________________________________________ I recently wrecked my truck and was looking for a replacement. I contacted Justin at Markley GMC and am super happy I did. He came and picked me up at my house that night, stayed late with his boss Luis and helped me find the perfect truck to replace mine. Justin had the next day off, but came in anyway to help complete the deal. It was his first sale, so I gave him a pretty hard time, but he did a great job handling my BS. Luis was great as well and put me in my place when I pushed Justin a bit too far. All in all, it was a great experience and I got an awesome truck at a fantastic price. I would definitely recommend Markley, specifically the GMC side. Go see Justin and Luis. They will hook it up!

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