Franchise Dealer

Buick GMC Brooksville

Brooksville, FL

4.5(1,961 Google reviews)

Brands

BuickGMC

Contact

15164 Cortez Blvd, Brooksville, FL 34613
(352) 796-3554buickgmcbrooksville.com/

Google Reviews

# Summary Most patrons praise the dealership for knowledgeable staff, personalized service, and smooth transactions, with particular appreciation for individual sales representatives and the service department's efficiency. However, one customer reported a significantly negative experience marked by high-pressure sales tactics, poor internal communication among staff, and inadequate follow-up after a deposit was placed.

Allyson Reilly3 months ago

Mark Mercer is an excellent Sales Executive to work with! We saw the Jeep on Facebook. Came and looked at it on Sunday. Took pictures of it and I saw some paint drips and dog claws on the handles but the Jeep is in mint condition other than the driver mirror so far. We will keep notice of things and bring it in when needed!!! We traded a Toyota 4 door SUV for a 4 door Jeep ๐Ÿš™! We have a 2 door Jeep Tuscadaro Pink! The Jeep family is growing! Thank you for sharing personal family stories with us. They were beautiful ๐Ÿ˜. Sorry your wife had to wait to eat dinner. Another Jersey boy like Ray but you have been here since the 70's...so ๐Ÿคทโ€โ™‚๏ธ if you are like a southern boy now?!?! ๐Ÿคฃ๐Ÿ˜‚ thank you and I thank your team for all their work of making the numbers work. We all know that most all of them are not necessary. They are just corporate greed by the big boys! ๐Ÿ˜ God bless you! God bless America ๐Ÿ‡บ๐Ÿ‡ธ! God bless our wonderful President! ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡บ๐Ÿ‡ธ!!!!

Michael Merculieff6 months ago

Nothing but pressure sales and complete chaos. They donโ€™t listen to a single thing you want. I dealt with three different people, and not one of them knew what the others had told me. Zero communication. Zero respect for the customer. I even put a deposit down on a vehicle, and after the way I was treated, I wouldnโ€™t spend one more dime here. To top it off, they havenโ€™t even bothered calling in the past two days to follow up or ask about my deposit. That tells you everything you need to know. Walked away and went to Newport Richey GMC, where they actually listened, treated us like humans, and got us exactly what we wanted. Night and day difference.

Kelli Jenkinsa month ago

Such a great car buying experience! No haggling, up front communication. Jennifer was a great sales person, very attentive and timely. Mr. Mark delivered the car and was a true pleasure to meet. One of the easiest purchases we have ever made. Customer service at its finest.

Justin & Andrea Revels4 months ago

Excellent experience. Carlos met us and took time showing us several vehicles. He was very well informed, and shared his knowledge with us. The manager took time to meet us as well, and was very helpful. Everybody had impeccable manners, very respectful business. Highly recommend this dealership

Cassandra Desmonda month ago

I really appreciated how quickly and professionally everything was handled. I wasnโ€™t sure what my warranty would cover or even the proper process for getting my truck in, but the gentleman (Josiah) I spoke with walked me through everything step-by-step and immediately got me scheduled. I was originally told it could take a day or two to diagnose and repair, but they actually had my truck repaired and ready for pickup by the end of the same day it was brought in. The entire experience was fast, friendly, and stress-free. Definitely recommend this dealership and service department. Great communication, professionalism, and customer service from start to finish.

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