Buick GMC of Brandywine

I had an extremely disappointing experience with this dealership and feel compelled to warn others. I initially contacted the dealership to purchase a brand new 2500 Denali Ultimate they had listed as being on the lot. After multiple attempts with no response, I finally called and spoke with Neisa, who confirmed the truck was available and said she would have it pulled up front. I explained that I live over an hour away, and she acknowledged that before I made the drive. When I arrived, I loved the truck—but immediately noticed swirl marks and scratches in the paint, which is unacceptable on a brand-new, top-tier vehicle. The General Manager, Collin, came out and proposed that we move forward with the paperwork and that he would have the truck professionally paint-corrected and ceramic coated, then delivered to my home. I was very clear that I would only accept delivery if the truck was flawless, and he agreed. During the paperwork process, I had to correct the staff three separate times to ensure the deal clearly included both paint correction and ceramic coating. I have owned multiple ceramic-coated vehicles and am familiar with the process, which takes multiple days, not hours. Collin assured me repeatedly that the ceramic coating would be completed. The very next day, the dealership picked up the truck in daylight and waited until around 6:00 PM to deliver it to my house. I asked Collin what ceramic coating was used, and he said Zurich, whose own manufacturer guidelines state that a minimum 48-hour cure time is required before the vehicle can even be driven. The truck was at the detailer less than 14 hours, making it clear that this process could not have been done as promised. When the truck arrived, my concerns were confirmed. The paint was still covered in swirl marks and scratches and even had dried buffing compound residue left on the surface. Any properly ceramic-coated vehicle would not have residue like this. It was obvious the work was either rushed, improperly done, or not done at all. I refused delivery of the vehicle. At that point, Collin made no effort whatsoever to locate a replacement truck or resolve the situation in good faith. I will be reporting this experience to the Attorney General, as I believe this dealership attempted to deliberately misrepresent work performed on a vehicle to close a sale. I was genuinely hoping to find a local dealership with integrity, but unfortunately this experience made it clear that dollar signs matter more than honesty here. Shame on you. Buyers beware.

I had brake service completed on my 2024 GMC Terrain Denali, and I couldn’t be more impressed with the level of care and professionalism. The technician (Carlos) thoroughly inspected the braking system, clearly explained what needed attention, and completed the repair with precision. I appreciated the transparency and the time taken to ensure I understood everything before moving forward. My vehicle now drives smoothly and safely, and I have full confidence in the work that was done. Exceptional service from start to finish.

We had an excellent experience purchasing our vehicle from this dealership. The buying process was smooth, professional, and completely stress‑free. We did run into a small issue receiving our hard tags before our temporary tags expired, since we live in Virginia and purchased the car in Maryland. However, Courtney stepped in right away and made sure everything was resolved quickly. Would definitely purchase from this dealership again.

I had a great experience working with Neisa at Buick GMC of Brandywine. From start to finish, she was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. She took the time to answer all my questions, made sure I understood my options, and never made me feel pressured. Her customer service and attention to detail really stood out. If you’re looking for someone who’s honest, responsive, and truly cares about the customer experience, I highly recommend asking for Neisa. Definitely one of the best dealership experiences I’ve had!

It went smooth as silk - everything from scheduling the appointment to rescheduling the appointment because i couldn't make the original to getting the service done was easy and seamless. I went in for a recall, was greeted pleasantly, by the staff, checked in without a problem, had the service completed and was out the door in about an hour total! Waiting area was very clean and comfortable. No complaints at all!