Burke Chevrolet
Northampton, MA
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# Summary The dealership receives widespread praise for personalized customer service, knowledgeable staff members who go above and beyond, and honest dealings that build long-term loyalty—with customers traveling significant distances to return. However, one customer reported a negative experience involving a service coupon discrepancy and felt misled by pricing practices.
Our family has been doing business with the Burke Family for many years. Prices are comparable and financial services help find the best interest rate if you don’t have a financial company already. All around services are great! When you have a trusted company and sales person you continue to do business with them. That is why we travel 4 hours to do business with Ryan B. A sales person who goes above and beyond to help you really see what you need. Talk you through setting the technical details up and follows up later to see how you are adjusting to your purchase. This is one of the many reasons our family continues to send business their way and we continue to do business with them!
I am a 73 year old lifelong collector/caregiver of classic and muscle cars and currently own 36 such vehicles. In ALL of my dealings over the years, I have experienced very few, if not any of my purchases that compared to my dealings with Burke Chevrolet in Northampton, MA! I purchased a 2012 Corvette Grand Sport convertible and drove 1,400 miles to acquire this vehicle, sight unseen, and upon arrival it met, if not exceeded ALL of my expectations. Hector Medina and the entire staff were professional, courteous , helpful and 100% truthful about this vehicle. I would, without a doubt, highly recommend this dealership for your next purchase whether you live right around the corner or a thousand miles away! Thank you Brian Burke, Burke Chevrolet and Hector Medina!!
Great experience buying my new Traverse. They don’t treat you like a number at Burke. They truly appreciate your business as they help guide your purchase. Hector walked me through all the new technology inside the vehicle. I had tons of questions but Hector was so patient with me and even said to swing in anytime for another tutorial if needed. I also noticed how the staff at Burke acknowledged and welcomed everyone who walked in the door that day.
Terrible bait and switch. Here is my conformation email of my service appointment. And here is my charge. My wife brought the truck in for my scheduled service. They knew I wanted to use the service coupon, otherwise they would not have sent me the confirmation email with the coupon price. I never had an issue at Automall in brattleboro. I will never go back to Burke again!
We are very happy and grateful for the friendly and pleasant attention we had from everyone during our visit to Burke Chevy. In particular, Hector Medina made our buying process so easy and was very accommodating with our schedule. Thanks so much!
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