Burlington Nissan

I had an excellent experience at Burlington Nissan, thanks especially to Jami Wilkinson, Service Coordinator, and Tracey Rombout, Service Advisor. My Nissan Altima had been damaged by a rodent that chewed through wires in the engine bay, causing dashboard warning lights and malfunctions. From the start, Jami replied my email in a very prompt manner scheduling me in a short period to bring my Altima Plantinun to their dealership for urgent maintenance. Tracey and Jami are also friendly, professional, and patient, clearly explaining the repair process and keeping me informed at every step. Their attention to detail and proactive communication made what could have been a stressful situation smooth and reassuring. When I picked up my vehicle, everything was fully repaired and functioning perfectly. I truly appreciated their genuine care, expertise, and dedication. Burlington Nissan is fortunate to have such staff, and I would highly recommend Jami and Tracey for anyone seeking reliable, professional, and personable automotive service.

I was there this morning for an Oil change after when it was done they did a car wash so when I left my car was still wet and all these water marks and some soap streaks. I went to work and when I got back to my car it I noticed scratches on top of the hood. So I went back and a guy comes back and he tells me that they didn’t do that while when I went for a service. But my car was spotless before I came in. The answer he gave me is that maybe i put something there and it fell down that’s why it’s all starched up. He also said that they do use a brush to clean. It’s obvious that use the wrong brush or pressed to hard or something that could have starched my car and immediately stopped using it because the rest of the hood is fine and not scratched up. Instead of holding accountably and checking to see maybe they made a mistake , they immediately blamed me for it. If this how they do customer service then I will be taking my service else where and will recommend other to go else where. I’m a honest woman and do not make up lies to get “free” things or argue for fun of it . I don’t sit around and I am not made of money to, now go around town and now spend more money to fix something that Nissan should have fixed in the beginning!

Hubby and I dropped by this Nissan location today. Impressed by the staff support and respectful attitude towards their customers. So thankful that technicians at their service centre provided us an outright solution in such a timely manner. Hubby had a sigh of relief as we thanked the team with a big smile. Thank you so much Nissan Burlington! You’re doing a fantastic job! Kudos to your team for your phenomenal performance! Highly recommended!

I had a fantastic experience at Burlington Nissan and wanted to share a well-deserved 5-star review. A huge shoutout to Patrice in Service — she is incredibly professional, polite, and truly attentive to every detail. You can tell she genuinely cares about the customer experience. My car was completed quickly, returned freshly washed, and handled with real care and professionalism. The entire process felt smooth and stress-free. The whole team deserves recognition — from the warm and welcoming reception with Ati to the leadership of Matt, the General Manager. It’s clear this is a well-run operation with a strong customer-first mindset. Thank you all for the outstanding service. Highly recommend!

I had a great experience working with Chris at Nissan Burlington. He was professional, knowledgeable, and very patient throughout the entire process. Chris took the time to explain all the details clearly and made sure I felt comfortable with my decision, without any pressure. He was honest, transparent, and genuinely focused on helping me find the right vehicle for my needs. The whole process was smooth and efficient thanks to his support. I would definitely recommend Chris to anyone looking for a reliable and trustworthy salesperson at Nissan Burlington.