Burns Chevrolet
Rock Hill, SC
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# Summary The dealership consistently receives praise for exceptional customer service, with staff members going above and beyond to assist clients during both sales and service visits, including staying late to complete transactions and providing transparent online service tracking. Customers highlight the professionalism, patience, and product knowledge of specific team members across sales, finance, and service departments, resulting in positive experiences whether purchasing new vehicles or addressing maintenance needs.
My husband and I came here to trade in his pickup truck for something newer. The staff here is very nice. They got us a good deal and even stayed past closing to finish our deal. Thank you Da’Sean and Phillip!!!
1st off I want to express what an amazing experience I had with you guys today I really enjoyed everyone I met from the sales consultants to the general manager. They made me feel welcome and appreciated thank you thank you thank you. Now for the shout out let’s start with Tony Hyman what an amazing sales consultants I was kind of indecisive all I knew is that I wanted a SUV he stepped right in and I didn’t have to say anything else. Next up De’sean Riley another one of their amazing sales consultants, he’s polite, energetic, knowledgeable, patient I mean the list goes on. And last but definitely not least Mon the finance guy great sense humor I mean I was in and out. I just want to thank you guys for wonderful experience. Oh yeh I got a steal and deal on in 1. Great price
I had my truck towed in with it's unknown reason and let me tell you , the service I was given was amazing. I called as soon as they opened. The rep that answered was polite and sent me to Steven in service. Man was he speedy, helpful and professional. Of course I couldn't end the call without speaking with Mike in service he has been on my vechile with recalls, issues for 2.5 yrs now and always a helpful. Steven got me in , diagnosed and out the door with in 6 hrs. I didn't have not one worry with the new online service they give i was able to view every step , documentation and even pay all in one place online. Now that was awesome 👌. So at the end of day I came picked up and of course I couldn't find my key lol and Ole Kurt came in and saved the day. It was right under my nose. I was just so excited how fast and easy the process was. Thank you guys in the service dept.!!!!!!
We just purchased a brand new Traverse from here and wanted to give a shoutout to Chris Anderson for helping us out and making the process easy. We are very pleased with the experience he gave us and look forward to driving our new ride. We also wanted to mention Bruce. He was so helpful and great with our daughter. Buying a vehicle with kids isn’t the easiest when they start getting bored and he was very patient and helped kept her entertained. Overall this was a great experience.
Chris Anderson with Burns Chevrolet was the bomb, with the utmost professionalism. He worked so diligently to find the perfect vehicle for me. I live 3 hrs away and he catered to my every need and beyond my expectations.. need a new ride see Chris
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