Burns Hyundai

I recently purchased a 2026 Hyundai Palisade from Burns, and the entire experience was phenomenal. Our salesperson, Chris, truly listened to our needs and helped us get exactly what we wanted. The finance manager, Alex, was also absolutely amazing to work with. We came to Burns after having a not-so-great experience at another dealership, and everyone here was so understanding and empathetic about what we had previously gone through. They genuinely went above and beyond to make this the best car-buying experience we’ve ever had. I can honestly say I’ll continue going back to Burns for all future vehicles — and that says a lot because I typically do not enjoy the car-buying process, lol. From the moment you walk through the doors, to the moment you leave, and even the follow-up check-ins afterward, the team at Burns makes you feel valued and taken care of. Absolutely incredible people all around!

I went to purchase a car expecting the sales representative (Moshe)to try to manipulate me into buying a car that would be more of what they wanted me to buy and not exactly what I wanted. That would have sent me somewhere else. Instead I got a great experience from a veteran Representative that made sure I got everything I told him I wanted! Great Job! Thanks Burns and thanks Moshe!!!

Paul was great. This was my first car buying experience that I was nervous about, but Paul made it super easy and took care of everything. I was greeted as soon as I walked through the door and on a test drive within 10 minutes of arriving. He was very knowledgeable and made the process easy for me. I got a great deal and love my car! I didn’t feel the need to go to any other dealerships and put down a deposit same day. So glad I got to work with him 10/10 highly recommend DJ Pauly D!

I am extremely disappointed with my experience at Burns Hyundai's service department. I have called numerous times to have a recall completed on my vehicle. Initially, I was told the required part was on backorder and that I would receive a call when it became available. After waiting about three weeks without hearing anything, I called back myself and was able to schedule an appointment for three weeks later. When I arrived for that appointment, I was told they did not have the part and that my appointment was not even on the schedule, despite the fact that I had an email confirming the service date and appointment details. This was a complete waste of my time. To make matters worse, I later noticed something hanging from the underside of my vehicle. Since I have a bumper-to-bumper warranty, I called the service department and was told that a service advisor or manager would call me back. No one ever did. I called again and was specifically told that Service Advisor Joe would contact me. Once again, I never received a return call. Now, after finally getting the recall appointment scheduled, I was told that I would be provided with a loaner vehicle when I dropped my car off. However, when I arrived, I was informed that no loaners were available. This was yet another example of poor communication and a lack of follow-through. The level of customer service has been unacceptable. When I purchased the vehicle, everyone was eager to help and provide excellent service. Now that I need assistance with a recall and warranty concerns, I cannot get calls returned, appointments are mishandled, and promises are not honored. The lack of communication, organization, and accountability is frustrating and disappointing. I expected much better from Burns Hyundai.

I had a great experience buying my car here! The whole process was surprisingly fast and easy — not at all what I expected from a dealership visit. A huge shoutout to Sal, who made the entire experience. He was laid-back, never pushy, and made sure the whole transition was completely smooth. If you’re looking for a no-stress car buying experience, ask for Sal. I’ll definitely be back!