C. A. Russell Ford of Springville
Springville, AL
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# Summary The dealership receives consistent praise for courteous and professional staff across both sales and service departments, with customers highlighting competitive pricing and willingness to accommodate requests like price matching. One customer noted minor concerns about service amenities and pricing increases compared to competitors, though they acknowledged timely work completion and expressed hope for improved customer service touches.
Courteous, friendly, and super professional. I have always appreciated their service and will continue to use this dealership for my vehicle maintenance needs. Thank you!
Service department employees were very cordial and polite. Glad Brandon is back. My work was done on time in a timely manner however I was disappointed that there was no coffee. No water in the price was increased about $35. Next time I call for an appointment I will be sure to check the price because I’m sure I could drive a little further. Still be at a Ford dealership and not pay that price and have coffee a snack if I want it or cold water is the individual service that builds relationships I hope things get back the way they used to be
Just bought a set of tires for my Explorer! Great price! Even willing to do price match with Sam’s. Very courteous, very professional I will definitely return for my service needs! Thank you Brandon and Chris!
I purchased a 2025 Ford Maverick truck from All American Ford in Springville. This was a great experience. The salesman, Dre Champagne, was so knowledgeable about this truck. He went above and beyond in meeting our needs in purchasing the vehicle we wanted. The whole team were awesome from sales to financing. All questions were answered and we left with a beautiful Ford truck. Thank you for making this an awesome experience instead of a headache!!! We will be returning customers!! Gail Long
The dealership was clean, the service attendant was polite and clear in his explanation. We took our 2022 Bronco Sport in for a recall notice for a power distribution module connected to the battery. He told me he also installed a new battery. Which I felt like was more than they were required to do. But, very good service. I will be taking our Bronco back there for it's next oil change and any other service that is needed.
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