Cadillac of Laguna Niguel

Incredible professionalism and customer service! Joe and John really made my experience one to remember! Jason found the perfect Escalade iQ for my wife and she couldn’t be happier! A big thanks to everyone at Laguna Niguel Cadillac!!

The sales staff and financial staff were outstanding. Their efforts and top notch customer service to help meet my needs were beyond my expectations. The Laguna Nigel Cadillac Team…earned a new client no doubt.

Brought my lyric in for it’s scheduled maintenance. Stephen in the service department took exceptional care of me. Had a loaner car ready and got me in and out of the service department quickly. A+ for Stephen above and beyond service. Exactly what I’m used to from CADILLAC.

I bought a car from Laguna Niguel Auto Group two days ago. I can’t say enough about my positive experience. My salesman Ahmad Banat “A B” patiently walked me through my options. The entire staff was friendly, fair and honest. I recommend “A B” and this auto group to anyone looking for a specific car. Again! Thank you to all!!

Like other GMC dealers in the area, "we can't replicate the issue," especially on new (warranty covered) vehciles, yet when I get in the vehicle, I can replicate the issue. Mason and his service team are mediocre. A squeaking seat, "can't replicate the issue." I brought it in a second time, and I had to replicate it in front of them. They then charged me for an alignment on a brand new vehicle and didn't tighten it all the way; my vehicle was out of alignment again within 24 hours. They refused to pay for Uber to get there. I spent a total of $60 for Ubers back and forth for their issues. I asked for a loaner vehicle both times, and they refused, saying I needed to book 5 days ahead of time. Yet, they were giving loaner vehicles to other customers who did NOT book 5 days in advance, which is wrong! I really wish the Allen family still owned this dealership, as we never had issues when they ran the place.