Cambridge Hyundai
Cambridge, ON
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# Summary The dealership receives consistently high praise for its sales team, with customers highlighting exceptional professionalism, knowledge, and stress-free purchasing experiences from staff members who prioritize customer needs. However, service department experiences are notably mixed, with some customers reporting significant frustrations involving improper maintenance work, unexpected charges, and unresolved billing disputes that left them reluctant to return.
Came here with my family and Sumaira was our salesperson she was super nice and helpful. She explained everything clearly and made sure we felt comfortable the whole time. She really took the time to help us pick and made sure we were choosing what’s best for our family. Overall, It was such a great experience I’d definitely recommend this place!😊
As usual Gerry at Cambridge Hyundai made my vehicle purchase stress free and very uncomplicated. No pressure selling and just a genuine concern to get you what you want. I have shopped her for 12 years now my third Hyundai purchase and each time was a true delight. Great job to both Cambridge Hyundai and Gerry. Both my wife and I recommend this dealership
I had an extremely frustrating experience with Cambridge Hyundai and would not recommend them. I went in for a routine oil change and drove away with a car that was essentially not serviced properly. I was later told the issue was due to an oil leak, but this only happened because the service was not done correctly in the first place. What’s worse, my car didn’t even warn me about low oil for three days. By the time I realized something was wrong, I had to go out, buy oil myself, and fill it just so I could safely drive the car back to them. When I returned, I asked for a refund. I had already paid an outrageous $220 for the oil change, and they initially only offered me $100. After I pushed back and reminded them that I had to spend my own money on oil because of their mistake, they added another $50—but that still doesn’t come close to making the situation right. To make matters worse, I tried to use the remaining credit they gave me toward parts, but was told I could only use it for additional service. After this experience, I have zero trust in their ability to work on my car and have no intention of returning for more service—especially when I can do the job properly myself for half the cost. Overall, this was a costly, stressful, and completely avoidable situation caused by poor workmanship and disappointing customer service from their managers who were unapologetic.
I had a fantastic experience purchasing my vehicle here, and I can’t recommend this team enough! Gerry Santos was my salesperson, and he was incredible from start to finish. He’s incredibly knowledgeable and accommodating, making sure all my questions were answered without ever feeling pressured. He truly made the process feel like a conversation rather than a transaction. Once we moved to the numbers, Esteban Soto, the finance manager, took over and kept the momentum going. He was professional, transparent, and made the paperwork side of things easy and pleasant—which is usually the most stressful part! If you’re looking for a smooth, stress-free car buying experience, definitely go see Gerry and Esteban. They are a class act!
Absolute trash customer service. Quoted me $314 plus tax for service 2 for my new, but charged me $380.12. They snuck in a $16.58 "shop charge" and blamed it on oil disposal. This isn't a business, it's a scam operation. Is overcharging customers your new business model, or are you just panhandling for charity under the table? I’m never coming back to this pathetic place. Avoid at all costs unless you want your pockets picked. Didn't wash my car well.
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