Camden Chevrolet
Camden, TN
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# Summary The dealership receives consistently high praise from most customers for friendly and knowledgeable staff, smooth purchasing processes, helpful financing options, and reliable vehicle delivery service across long distances. However, one customer reported a significantly negative experience involving undisclosed financing requirements, poor communication, and the dealership canceling an agreed-upon sale when the customer refused to use their financing option.
Totally in love with my car! I bought used from Camden Chevrolet. The car is very clean and in great condition, arriving exactly as described. They even delivered the car to my home, five hours away from the dealership, and the drivers were friendly and personable. My sales person, Scotty, was fantastic and worked hard to get us a great deal and made the whole process a breeze. Would recommend.
Best car buying experience we've had! Everyone was exceptional thank you Mr. William Morgan for getting a great deal!
Amazing service, had a great time exploring options with Christina (Kiki) Tanner! She was helpful and answered all my questions. John went over everything very thoroughly. Eric Tanner got us a great deal on a new Trax!
Buying the Toyota Tacoma was a pleasant & easy experience with Camden Chevrolet (CC)! I had searched the internet to find what I wanted & It was at CC! I was afraid being located in another state about 360 miles from CC might present difficulties. William Morgan walked me through the process with videos and texted information…it went well! They arranged for delivery & I had the Tacoma in a week. Would I buy from William/Camden Chevrolet again? Without a doubt!
Extremely disappointing and unprofessional experience! We worked with this dealership for nearly three weeks and had a very disappointing experience near the end. From the beginning, we were transparent that we were pre-approved through our own lender. During the test drive, the dealership attempted to beat our rate with an offer of 5.9%, which did not beat our existing approval. At no point during that conversation, or at any point over the next two and half weeks, were we told that using their financing was a requirement for the agreed upon deal- which we had in writing! We paid for a private inspection, completed on Friday 4/17, and were ready to move forward. At that stage, our broker was told by Victoria, “have them call me, I can probably beat their rate”. When we called, Victoria informed us FOR THE FIRST TIME that the deal was only valid if we used the dealerships financing. Anyone familiar with car buying understands why- a kickback for the dealership. When we explained that this was never disclosed, we were told they would “see what they could do“. Saturday passed with no response. On Monday, after we followed up, we were told the best they could do was offer 5.89%, still missing the larger issues of the undisclosed financing “requirement”. The manager, Jesse, later acknowledge the situation, apologizing for the “misunderstanding” and admitting it was sloppy and unprofessional, stating he would address it with his staff. After we made it clear, we would not be using their financing, we received a call 30 minutes later, informing us the truck had been sold. After two weeks, a paid inspection, and a price already agreed-upon, the dealership went out from under the deal, dragged their feet, and sold the vehicle- presumably for more- once it became clear they would not profit on financing. This experience made it clear their maximizing dollars mattered more than treating customers fairly or transparently. To the person who purchased the truck, I sincerely hope you didn’t fall into the same trap.
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