Capitale Nissan

Today, Anthony at Nissan Capitale, Quebec City, Quebec, Canada, provided me with fantastic service … even though he knew I was a visitor to Canada and would not be purchasing a car or obtaining auto service. I am visiting Quebec from California. I rented a Nissan Versa. I could not figure out how to get Apple CarPlay to work on the rental. I could get music, radio, Siri, directions … everything audible but nothing visual. I very much want to see the Map; driving here is not that easy because I am not familiar with the city and don’t know French. Anthony came out to my rental car and quickly figured out the problem was my cable. I was confused because I *thought* I was connected properly since I had all the audio services. Anthony explained that this was because I was connected via BlueTooth. Maybe some people would've known that, but I sure didn't. Anthony went to his own car to get a cable he recently bought so he could test the system. CarPlay worked immediately and properly with Anthony’s cable. He had the right diagnosis! I was going to go back to my hotel to get another cable, but Anthony very kindly gave me his cable. That was above and beyond what I could have expected. I wanted to write a note to Anthony’s boss to compliment him. It turned out Anthony *is* the boss. I was surprised because he’s quite young, but evidently the dealership recognized the same good qualities in Anthony that I recognized. I had to press Anthony for a way to comment him because he didn’t offer anything; in other words, no pressure from him. He wasn't looking for a reward. Finally, after I prodded, he suggested Google, so here I am. Anthony was generous with his time, knowledge, and even his personal property. He definitely has maturity beyond his years. I cannot imagine a boss with his good character allowing anyone to remain on the staff who wasn’t also honest and responsible. If you are considering buying or leasing a Nissan, I suggest you start with Anthony’s dealership. Lynne in California P.S. His girlfriend is a lucky woman!

Horrible customer service , I ordered a car 3 months ago after 3 months giving me the wrong information about delivery date i found out they have ordered another model by mistake and i have to wait until September , they ruined all my summer traveling plan , I wrote to the general manager but they did not do anything for compensating their mistake. very frustrating and I never recommend this dealership to anyone.

If there was a rating less than 1 star, they deserve it. This is the worse dealer I've ever had to deal with. They lied to me right from the start when I went to buy my current new 2015 Nissan Note in December 2014. Their offer was 89 dollars higher that what Nissan Corporation quoted on the website, they could not validate the difference with an effective pitch. At the finance desk the manager offered me a 5 years lease with a 5 years bumper to bumper warranty that will carry beyond the original manufacture warranty for an additional 3800.00 dollars. Last year the whole braking system including the brake lines, brake pads, brake cylinders, and discs, collapsed, they made me pay for the repairs under the pretense that the warrant does not cover the braking system. Today the battery and the alternator died, they are asking me to shell the cost of the repairs...!!!!! What the hell is wrong with that dealer???????????? What have you gained by uttering lies? You have not only deceived me by such acts, but you have betrayed the whole consumer pool which have laid their trust on a product that has an iniquitous representation. Misleading consumers seems to be the norm with you, clients entail zippo, you just don’t care about reputation, your drive is slurping cash from their pockets. Capital Nissan, rest assured that I will tell everyone I meet about the horrific experience I’ve come upon, and why buying from your dealership is a roaring mistake. Capital Nissan live long and prosper!

avoid dealing with Dennis Ouellet, he took a deposit from me and never return. He's a dishonest salesman.

People were nice and friendly