CarBox

Carbox has helped me time and again with getting new vehicles at affordable prices and has been very good to me. Highly recommend coming to them for all your vehicle related needs! Love my new Civic!

I visited Carbox in Racine after inquiring about a truck and drove over an hour from Chicago to see it. Before making the trip, I had asked multiple times for undercarriage photos, but they were never provided. After arriving, it became clear why — the truck had significant rust underneath and throughout parts of the body that should have been disclosed upfront. The truck also had both a check engine light and wrench light on. To their credit, they scanned the codes when I asked, but this was information that should have been communicated before someone drives that far. There were also smaller issues that added up, including broken accessories on the truck (the ladder piece circled in red in the pic attached was broken off) and a dirty, poorly prepared bed area, which gave the impression the vehicle had not been thoroughly inspected or properly prepared for sale. What ultimately turned me off the most was the overall professionalism of the dealership. The atmosphere felt very casual and unprofessional for a place selling vehicles at these price points. Between the lack of transparency, the condition of the truck, and the overall experience, I left feeling like my time could have been respected much more. The truck may still work for the right buyer, but I believe customers deserve full transparency before making a long trip to view a vehicle.

Jose was amazing from beginning to end, he made sure I was very comfortable with everything. The approval processes went great and I will definitely recommend anybody that goes there go strato him, the whole team is a vibe and work very hard at what they do. It’s like one big family at Car box. Josh I will say you got some amazing staff there, you all are the truth. If you looking to get in something reliable and low down payment tap in and see what they can do for you. GET THERE💯💪🏽

Went there in December to look at a car listed around $11.5k. It wasn’t even on the lot, so I left an $800 deposit as good faith. Since I don’t have a car, I had to Uber ~60 miles each way (4 one-way trips total, costing me in the high $300s, its whatever as long as it was worth it). Came back around New Year’s for the test drive. The car drove okay, albeit a very short test. The driver’s seat and back seat had way more peeling and damage than the photos showed (No image of the back seat was shown from the pictures i saw). The odometer was also showing 7,000 miles higher than listed. After the drive they raised the price by $1k–$3k. The salesman saying it was “closer to 20k than 10k,” that people were interested, and they were losing potential sales — even though the car had already been sitting on the lot for 220+ days when I first saw it (now over 350+ days). I walked out. They kept my full $800 deposit. Total money wasted: over $1,100 with nothing to show for it. Staff was friendly enough, but the hidden damage, outdated listing info, price bait and switch, and keeping my deposit is just evil. I saw many good reviews. Overall for me no, just double check everything or more. Three images, two are mine and third is their image showing less peeling. Update images/info pls.

If you're not financingzl they will do nothing but waste your time- set up appointments specifically in your name and for a specific vehicle, just to sell that vehicle during your scheduled appointment without giving you the courtesy of at least letting you know the vehicle was sold. A text was sent to the cellphone number of the sales agent who scheduled this appointment with me, not even an apology offered. Unless you're buying a high priced vehicle with the intention to finance and show up immediately putting down a deposit, an option they didn't even tell me was available - Do not bother wasting your time because they certainly will and zero apology will be offered.