Cardenas BMW
Harlingen, TX
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# Summary The dealership receives widespread praise for its exceptional customer service, patient and friendly staff, community involvement, and stress-free purchasing experience, with customers consistently highlighting personalized attention and willingness to go above and beyond. However, one customer reported a starkly different experience, citing rude service department staff, poor facility conditions, and unprofessional treatment.
To Alan, Lorenzo, Mr. Cardenas, Ren, and Ms. Mary Jane… thank you so much for making my car purchasing experience effortless and ideal! No pressure, great energy, and the kind of customer service that is genuinely hard to find these days. I am absolutely in love with my BMW X3 and couldn’t be happier. You’ve earned a customer! Sales team was awesome! Plus, I love that they’re a pet friendly dealership which is an automatic ten out of ten in my book. And if that wasn’t enough, they have an ongoing non-perishable food donation box right in the showroom. A business that gives back to the community while selling you your dream car? That is the whole package right there. I genuinely hope this level of care, community spirit, and warmth continues throughout the life of this purchase and every future one to come.
Recently purchased our BMW from Mr. Reni Cardenas, and my husband and I couldn’t have been more satisfied. First time we purchase a new vehicle where it didn’t just feel like a transaction. Mr. Cardenas was very patient, attentive, and friendly. He and his staff waited on us and stayed after hours to make the purchase happen. I would highly recommend Cardenas BMW in Harlingen for your next purchase where they make you feel like family. Thank you to Mr. Cardenas, Lorenzo, and Maryjane.
Words aren’t enough to express the overall experience of authenticity, respect, and valuing while meeting the customers needs! Cardenas BMW in Harlingen is legendary in itself! You won’t find a better quality vehicle ant a quality price!! Its legacy continues in with Mr. Cardenas himself and his amazing staff including Lorenzo and Mary Jane! All were extremely attentive, professional, and very helpful!! Cardenas BMW, you definitely have a returning customer! Highly recommend!!
Great Experience Cardenas BMW dealership. To be honest, I never travel down to Harlingen, TX. For some reason, I found the perfect car at Cardenas BMW. The process takes about 7 days, Mr. Connor was really helpful, making the car-buying process smooth and stress-free. Mr. Cardenas and Connor listened to my needs and helped me to get the car delivered for FREE and with transparent pricing and easy financing. I highly recommend this dealership for anyone looking for a good reputation dealership.
WORST DEALERSHIP IVE BEEN TO hands down!!!! Service department are rude as hell, walked around the whole ghost dealership while waiting for my BMW to be serviced and NOT ONE employee from BMW or Mazda came out to ask if I was interested in a vehicle….. the facilities are HORRENDOUS! Falling apart , there was a damn chicken in the BMW lobby…… I came here from Brownsville because it was closer than BMW McAllen but there is no comparison the restroom in BMW McAllen is better place to be than the entire facility at Cardenas! I believe these 5 star ratings are family and friends not actual customers!!!! No real lobby for service customers….
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