Cardinaleway Mazda Service Department Mesa

I bought my 2nd Mazda in 2 years! I upgraded with the 2nd one and the experience was absolutely amazing! Jason sold me both and he is very professional and knowledgeable! Jason & Dan couldn't have made my experience any better. I will recommend Jason and the whole staff to everyone!

Large selection. Sales guy (Cameron) was very nice & no pressure. Finance/title (Nichole) was very efficient and easy to work with.

Me & my hubby have been to CardinaleWay in Mesa multiple times now! Hes on his 3rd car from there, his sister has gotten 2, and i just recently traded in my 09 dodge charger for a 24' Mazda cx-30. We've always had a great experience with the salesmen there but Brandon Peoples, for this last purchase, was the bessst! Im not the type of person that likes dealing with pushy sales people, which i know alot cant stand that, but he was by far the opposite. Of course he had to offer services etc, but instead of saying "here check out this car, no? well here come look at this one", he just walked around the lot with us until one popped out to me. I can be picky at sometimes and he definitely made me feel like thats okay! 😅 They also always work with us on the deal to get us the loan we can say yes to. For sure recommend this dealership and especially Brandon! thanks yallll for helping us out yet again!!

Unfortunately I had probably the worst customer experience at this place of business and it was very disappointing because our sales guy was fantastic to us and really did a great job.. however his sales manager Eric costed him the deal. I went in to buy a 2015 GMC Canyon, the price was great and I wasn't going to ask for a price reduction or anything, and like I said I was willing to get this vehicle just based on how great our sales guy made us feel. The first day I went in, I was looking to trade in a vehicle, and they gave us a cost sheet (attached so you can see #'s) I didn't have the vehicle on hand so I gave it some thought and decided the next day I would put cash as a down payment. This is where it went all downhill, I noticed on their website that that there was an OPTIONAL package (listed on the cost sheet as financed aftermarket) so I told the sales guy, if it's optional I don't want it and I'll do the deal. He immediately went to the manager Eric and Eric seemed to be upset by this finding, maybe Eric was the one who put it on the website. You could hear him huffing and puffing and he walked past me 3 or 4 times to talk to the General Manager. By the way Eric did not greet me, no hello , no how are you, even though he knew me from the previous day. When he sat down at the desk, he was immediately on the offense, and trying to justify why it was on the website, going on about how they already put nitro in the tires, they already put on the "premium uv protection" etc. I told him I simply just didn't want it because it was an OPTIONAL add on, and if it wasn't optional then it should reflect in the price if they already put those OPTIONS on. As I'm going through the cost sheets, I then noticed that from the previous day when I went to trade in my car, The taxes were lower, but the day I went in to put cash as a down payment the taxes were higher. And this is where Eric costed his sales guy the deal over a simple question. I simply asked why are my taxes higher today than they were from the previous day? He explained to me in a very annoyed tone and made me feel like I was idiot for not knowing that: when you go to trade in a car, the state taxes you less than if you were going to put a down payment, and that I shouldn't be so UNREASONABLE since it was only a couple hundred bucks. He then went to say that I've been sitting here for 10 minutes going back and forth COMPLAI - ... he stopped himself from finishing the word and apologized stating over and over he "had a bad day and sometimes he gets turned around" Needless to say, I immediately stood up thanked the sales guy for his time. Eric then started to get more hostile throwing the pen on the desk saying what we could do to make a deal. After being disrespected like that there was no way I was buying that truck especially with him involved in the transaction. Overall very disappointing experience and pretty bummed I wasn't able to get the truck.

Matt and the team (his manager, GM and finance) at CardinaleWay went over and above helping us get into a nice vehicle at an amazing price. Thank you guys so much! One of the best car buying experiences I’ve had! I highly recommend CardinaleWay!