Carleton Place Ford

We recently visited Carleton Place Ford after a poor experience at a dealership in Ottawa. Michèle was our first point of contact and she was an absolute pleasure to deal with! Extremely knowledgeable and down to earth. We were also fortunate to deal with Adam during our buying process. Adam was very knowledgeable and efficient at his job, it’s not hard to tell that both Michèle and Adam love their jobs and excel at delivering great customer service. We are extremely happy with our ford explorer and will absolutely be referring people to the team at Carleton Place Ford.

I recently purchased a new vehicle from Carleton Place Ford and had an outstanding experience from start to finish. The entire team was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. My salesperson took the time to answer all of my questions, explain every detail clearly, and made sure I felt confident in my decision without ever feeling pressured. The level of customer service and attention to detail truly stood out. I’m extremely happy with my new vehicle and would highly recommend them to anyone looking for excellent service and a great overall experience. Thank you again to the whole team!

Fantastic experience at Carleton Place Ford from start to finish. Adam in sales was knowledgeable, easygoing, and made finding the right vehicle simple and stress-free. Adam in finance made the paperwork side smooth, clear, and even enjoyable. What really stands out is the atmosphere throughout the whole dealership. Everyone is friendly, welcoming, and seems happy to be there. Even the service department has a great vibe and treats people well, which says a lot about the team and management. If you’re looking for a vehicle and a dealership that actually makes the experience enjoyable, ask for Adam… then Adam.

Amazing customer service. Provided honest advisement on what work needed to be done on my vehicle. I was provided a loaner vehicle and had my vehicle dropped off to my house when the maintenance was completed. Can’t say enough positive things about the service I was provided by the Carleton Place Ford vehicle maintenance staff.

Staff were patient and friendly with realistic numbers. Adam and Michelle were both excellent at their job which made purchasing easy. Everything was delivered as promised and it was just an overall good experience. Carleton Place Ford earned my business and respect. Thanks again !