Carousel Motor Group
Minneapolis, MN
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Google Reviews
The dealership receives high praise for its vehicle selection, fair pricing on purchases, attentive staff, and quality customer service experiences, with several customers highlighting the care taken during delivery and transactions. However, some customers have reported concerns about service department pricing practices and pre-sale vehicle inspections, with complaints about expensive repairs and maintenance issues discovered shortly after purchase.
I purchased a 2008 Lexus RX 350 and a 2006 Porsche Boxster from them in the last 10 years and both were amazing cars. The cars were priced well, low miles, and very rarely had an issue requiring fixing beyond normal maintenance. When they purchased cars from me it was always at a fare price and was competitive with what I could get from a private buyer. I highly recommend this company.
I must first start with Olivia who was my primary point of contact, the experience she gave was very welcoming and helpful. I have happily upgraded from my Toyota to a new BMW and Carousel was a major part. If I or a friend was going through this experience in the future I would definitely recommend this team! Not everything about my transaction was picture-perfect but they made the flaws feel effortless and allowed me to enjoy the experience. I must also recognize Dan who I believe is the GM, with a title that high taking a last-second call to inspect my vehicle and the level of service provided. You can clearly tell that there is a trickle-down effect of quality service! Thank you to your team!
I had really good experience with this company! Delivered my car with absolute care! Delivery guy even cleaned the car once he got it shipped to my house! I’ve had no problems with my vehicle and highly recommend this company. All the people involved were truly helpful and amazing to work with. They explained everything and answered my questions about everything.
Pricing is abusive. No repair is priced as if it is being done with other items. Everything is a new item and priced as if it is being done separately. I paid $2600 for a tuneup. Check engine lite was on within 50 miles. New quote of $970 to replace the mass air sensor. Something that would have taken 10 minutes to do during the tuneup. I replaced it myself with an original equipment part for $136. This is standard operating procedure at Porsch. Don’t go there.
I've had the car for about 2 weeks, and my key remote needs new batteries, my car needs an oil change already, and yesterday I had a completely dead battery which is costing me 400$ to be replaced, and back seat was ripped up, these are simple maintenance issues that should be checked before sale, very upset
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