Carousel Preowned

What can I say, it was an remarkable experience! I came in on Saturday the 10th of May after my 1998 Ford Ranger had broke down. I had poured quite a bit of money into the truck, and after months of research, and friends telling me of Carousel Preowned, I finally pulled the plug and rode my ebike there to see their selection. Boy was I impressed, when I arrived the owner met me with a respectful smile, I told him right off the bat I was looking for a newer vehicle along with my situation and he replied "well, we do sell vehicles!". It was fun and inviting. Immediately they got me hooked up with a Lewey Mac and we kicked it off from there. I told Lewey what I was looking for, he listened. Told him my budget range, and again he listened. Usually I'm hesitant on salespersons, but this experience did not disappoint. He walked me through the process, and made the whole experience worthwhile. Once outside, after talking about my adventurous lifestyle, what vehicles I like, and what I do not care for, he did not hesitate and led me to the wonderful 2017 Subaru Outback. Taking it on a test drive the same day, I was impressed, and the level of detailing, cleanliness, and quality of the vehicle did not disappoint! Additionally, he let me look under the hood, inspect the car, answered all my questions, and made the experience engaging. That's great sales right there. Didn't even need to look at another vehicle after we came back. With a great price, excellent service, and getting paperwork finalized, I am now the proud owner of a 2017 Subaru Outback! The whole experience was remarkable. I felt invited, understood, listen too, and engaged by not just Lewey, but everyone there. The level of hospitality was on another level. I highly recommend Carousel Preowned! After driving away, I've never felt more confident in a vehicle purchase in my life! Thank you to everyone there who made my first real car buying experience a blessing.

Had a great experience with upgrading my 2013 Ford Escape to a 2022 Escape! Matt was an amazing salesman and was not pushy at all and showed all the different features it had as well as took it for a test drive. The process was fast and smooth and I was able to come home with the vehicle the same day! TJ was also amazing with all the finances and had a very good attitude which made the purchasing process all the better too! Matt told me even after buying the car if any questions are concerns pop up to reach out to him and we would get it figured out which was also amazing as it gave me more reassurance with the purchase! I would totally recommend this dealership as they are there for the customer 100%. Thank you again Matt and Tj for making this a great experience!

We have purchased a couple vehicles from Carousel Preowned. The process was quick and easy, and the staff was amazing. John went above and beyond for us. If you’re looking for a vehicle I highly recommend Carousel Preowned.

Staff were kind but the website and information given is misleading. After viewing a vehicle online (including pictures) and speaking with a couple salesman over the phone, we drove to view and test drive a vehicle - what they failed to include in pictures, failed to disclose over the phone (even with us asking about the vehicle) was that there was body damage.. and not just in one spot, but multiple spots. Then stated they had no information on it, stating there were no accidents. On top of it all, one of the damages caused rust, which the solution provided to the rust was to just paint over it. Not sure if it was a one off and we just had a poor experience - but it was enough we will not ever purchase there.

Just seems to be terrible customer service. I got a car last month which i love, have some issues and has been in the shop a lot which I’m not upset about, it comes with buying a pre owned car but everytime we call to ask for guidance or a question we ALWAYS get told “we will have somebody call you back” and never have they called us back. we were told 4 times yesterday we would get a call back and never did. extremely frustrating spending over 20k on a car and after buying it they don’t wanna deal with you anymore.