Carter Chevrolet Cadillac Buick GMC

I traded my old vehicle with a new Chevy Equinox EV. I am so happy and had a perfect deal. My new car is absolutely valuable. The agent, Sepehr was great and did his best to make the deal fantastic. Sep is knowledgeable about the products, services and workflows. The manager is so nice and a gentleman. I am proud of being a client of Carter.

We recently purchased a 2022 Denali Sierra Ultimate truck from Carter GM Burnaby and the customer service we received from Alex Nguyen was outstanding! We didn't feel pressured and he answered all our questions. It's obvious he enjoys his job. Everyone we met was very professional and friendly. Elton in the service department was exceptional and very helpful. They really look after you very well here and make sure you leave happy. We would recommend anyone wanting a new or used vehicle to look here as you won't be disappointed. We are extremely happy with our new purchase plus it was stress free! Many thanks for the spare keys too!! Thanks again Alex Nguyen it was a pleasure doing business with you!

I recently purchased a Cadillac Optiq, and I had a great experience working with Kirat Singh. He was excellent throughout the entire process. Kirat really listens to what you need and works hard to get the best possible numbers for your payment. He made everything smooth and stress-free. I truly appreciate his professionalism and effort. Highly recommend asking for Kirat if you’re looking to buy a vehicle!

Excellent customer service. I’ve been going there for 26 years now. They really look after your vehicle just like if it’s their own they’re very meticulous. Mechanics are excellent. They’re very honest. I’ve been dealing with Kim McCutcheon and Elton Hui Service consultant for many years at Carter GM this is like a family oriented business. They’ve been there for 50 some plus years! very hard to find a place that you can take your vehicle and have the trust and the work performed professionally mechanics are just excellent very well trained and they all care about your vehicle as if it was their own! I highly recommend everyone that has a GM vehicle to take it there You won’t be sorry they explain everything to you about your car issues and promise you the time when your vehicle will be ready! to me that’s Excellent customer Service! Thank you to all of Carter GM, staff and Kim and Elton for giving me the highest quality Service over all these years ! that anybody could ever provide for their customers! Thank you to all staff at Carter GM for giving us their hard work and dedication and honesty and the very best customer service that they provide for all of us! Kind Regards, Alex Csizmadia

I bought my car from this branch, but what I want to point out is that you see two completely different types of behavior from them: one when you are buying the product, and another when you need service. When you are buying the car, everyone is very friendly, polite, responsive, and follows up with you to make sure everything is completed properly. Everything feels smooth and well-organized. However, when you need service, the experience is completely different. People speak to you with a bad attitude, there is a noticeable lack of coordination, and you do not receive good service. For example, a while ago they emailed me and then called me to say that my scheduled maintenance was due. They arranged an appointment with me, and even though they would normally be expected to provide a rental car, they told me they did not have one available and could arrange a taxi instead. I could understand that part, maybe they did not have any rental cars available at that time. However, when I showed up for the appointment, they told me that it was not actually time for my service because my car is electric, and for an electric vehicle the service interval is once a year or every 12,000 km. I told them I was very surprised because they were the ones who emailed me, called me, and scheduled the appointment. As their customer, shouldn’t they know what vehicle I have? This was very frustrating and caused me a lot of inconvenience, especially because I had taken a few hours off work and made the effort to go there. Another example is when I ordered a cargo net for the trunk so that items would not move around. I went to pick it up, and when I asked if someone could help me install it, the service representative did not even look up or speak to me politely. They simply said, “No, there is no one here now, everyone has left.” The attitude was rude and disrespectful. I could have understood if there really was no one available to help because it was near the end of the day, even though I could see several people inside the garage. But the way they spoke and handled the situation was not respectful. Overall, I am very disappointed with the service experience at this branch, and I regret buying my car from them.