Carvana Chrysler Dodge Jeep RAM Boston

Fantastic buying experience from Colonial of Hudson, MA. Samantha Clark was my sales rep and Jourdan Stuart sales manager. Both were friendly, accommodating and made my experience easy as possible. 10/10 would recommend to work with them if you plan on buying from this dealership.

Stellar customer service! I’ve been to multiple dealerships in the past few months looking for two things: a good vehicle and good, honest, straight forward customer service. My purchase with Samantha was outstanding. At my request, she had the vehicle started, warmed up and ready for me to test drive. She was knowledgeable about the car, and one question that she was unsure about, she was honest and got me the info when we returned. She was quick and efficient, respecting my tight time schedule, and did not pressure me at all in any way. When talking finance, Jourdan was kind and respectful. No pressure and no games. I appreciate respectful communication and stress-free business. This was something I had not found in other dealerships. Finishing it up, completing the paperwork with Brunell was stress and pressure free. He was also honest, explained in detail anything I had questions about, and there was not one moment I felt pressured. I felt like this dealership was like finding a unicorn. Every person was professional and amazing to work with. Props to the general manager who clearly has great leadership, and has chosen and raised an amazing staff! What a great experience!

Cassandra of Carvana CDJR made what could have been an absolutely awful Carvana experience (at no fault of any human's!) far more enjoyable and fun. She was so friendly, helpful, and knowledgeable from the start. While I was waiting, I could hear her interact with many different guests and everyone got the same respect, kindness, and stellar sense of humor! We drove a few hours to the dealer and ended up being there far longer than we intended due to technical issues, but she worked diligently to get us in touch with a customer service representative so we could leave happy.

My experience with this dealership has been exceptionally unsatisfactory. Several issues have arisen and remain unresolved. Initially, a vehicle was advertised for sale for which the title had not yet been received by your office, preventing the completion of the sale on December 26th. Subsequently, on December 31st, I was contacted and informed that the title had arrived, which proved to be inaccurate. Despite this, the dealership proceeded with the transaction without the title. During this process, I inquired about the inclusion of a soft top for the Jeep Wrangler, as it was advertised as such. The dealership's lack of knowledge regarding this feature was concerning. It was later confirmed that the soft top was not available. The Sales Manager then offered to provide a quote for the soft top, which I declined, asserting that its inclusion was the dealership's responsibility based on the advertisement. The dealership acknowledged this responsibility. To summarize, the purchase agreement included a "We Owe You" document, stipulating the replacement of the driver door handles due to peeling paint and the provision of a soft top. However, as the title was not yet available, I was unable to take possession of the vehicle. The dealership committed to delivering it to me. Subsequently, there was no communication from the dealership between December 31st and January 5th. I initiated contact to ascertain the status of the title. The Sales Manager informed me that the title would be arriving at their Plymouth office and inquired about my availability for them to visit my home or workplace for the signing. I indicated my availability after 5:30 PM. She suggested Tuesday, January 6th, and I agreed to meet at my workplace. Upon further consideration, I decided that a meeting at my home would be more convenient. I attempted to contact the Sales Manager via text, but received no response. I then called and was routed to the General Manager, who informed me that the title had not yet been retrieved and that they would need to collect it. The dealership representatives finally arrived at my home at noon to complete the title signing. They returned with the vehicle, but the items outlined in the "We Owe You" document had not been addressed, nor was I informed of any delay or expected timeline for their fulfillment. I communicated this to both the salesperson and the General Manager. The General Manager assured me that the matter would be resolved, but I have not received any further communication. I sent a text message to the General Manager on Wednesday morning to inquire about the status of these items and their expected delivery, but I have not received a response. I am deeply frustrated by this process. I perceive a lack of concern and feel that I am not being treated as a valued customer. This experience, particularly given that I have purchased a vehicle from your establishment, is quite disheartening.

Had a great experience at Colonial Dodge Jeep Ram! The whole team made the process smooth and stress-free, and they got me into a brand new truck at a really good price. Everyone was professional, upfront, and easy to work with. I never felt pressured, and they answered all my questions. Highly recommend if you’re looking for a new vehicle!