Carvana Chrysler Dodge Jeep RAM of Sacramento

I would like to file a complaint regarding my car purchase appointment scheduled for today. My name is Jefferson Oliveira, and my wife, Mayra Galvao, was also involved in this process. While we were already on our way and only minutes away from the location, we received a message saying that we would no longer be able to proceed with the appointment. Because of this last-minute cancellation, we lost valuable time, missed work, and spent money unnecessarily. Simply saying “sorry” does not compensate for all the inconvenience and expenses caused by this situation. I even asked if the vehicle could be delivered to us, since your company offers that service, but I was told that it was not possible. Apparently, making customers waste time, money, and work hours is acceptable, but finding a reasonable solution is not. You need to be more attentive and committed to your customers. It is extremely unprofessional to schedule an appointment and then cancel it at the last minute when the customer is already on the way. We expect better communication, respect for customers’ time, and a more serious commitment moving forward.

Hugo and Elijah were amazing! They sold me a car and helped me a lot throughout the whole process. They were patient, honest, and made everything super easy for me. I really appreciate their support and the excellent customer service. If you’re looking to buy a car, definitely ask for Hugo and Elijah, they’re the best!

We bought not new RAM PROMASTER 2500 2024 on dealership. There was cracked plexiglass in cluster. We came to the service and asked can the plexiglass be replaced with manufactured warranty? Manager made an appointment for us and said he should do photos and if manufacturer will approve they will order a new part. The manager said it will take 4-5 days. And they could not change only plexiglass they will change whole cluster. We left our van in service on November 5. I regularly called to service manager and asked about my car. On November 10 manager said that it could be replaced with manufacturer warranty but it will take 2-3 weeks. OKAY! Manager explained that I couldn’t take my van back because new cluster will come programmed with our mileage. I asked another car while we wait a new part. But he said they had no cars and I should call customer service. Customer service offered me to rent a car 60$/day till 10 days and they will reimburse it. After 2 weeks of waiting service manager said that a new part will come only at November 28!!! But new part came on November 25. Service manager said I should pay $1000 deposit and after that they will change a cluster. The service will change cluster and send our old cluster to the manufacturer and if they will approve that it’s a manufacturer defect they will send me back my deposit $1000. It’s extortion!!! Why manufacturer didn’t asked deposit when they got photos, when they send a new programmed with our mileage cluster??only when service got a new part! It’s a fraud!!! The customer service said they will not reimburse for renting car if repair will be not with manufacturer warranty! On November 25 we came to the service and had a talk with main manager about this situation. The main manager said he will make a decision with his boss in 1-2 days. I asked to send me an answer in written form. After 1 week of waiting on December 2 we came to the service again , no answer again… Boss would be on his vacation one more week. To be continued… Don't take their word for it, ask for written confirmation.

Greeted immediately upon driving up for an oil change and two other services with a smile from Mel and proceeded to chat while protecting my interior and getting the car ready. Such a kind, helpful, sincere and attentive employee in the best possible way. Throughout the check in process, in the waiting room, and checking out; staff were friendly, stopped to say hi, and the atmosphere was professional yet comfortable. The prices were reasonable, car was returned and no one tried to sell me something else to repair or replace. Highly recommend this dealership's service center. Thank you for today!

The Carvana experience was pretty amazing. I’m used to being made to sit in a dealership for hours (even if I already know the car I need to purchase), but I just showed up with my trade in, took a test drive and was out the door in 10-15 min. Huge shout out to Jay Spenser who was prompt, professional and very helpful. I’d recommend Carvana as a company and Jay as a great member of the team. Thanks!