Casa Mazda Las Cruces

Took my 2025 CX-30 here for its first oil change. My first time at this dealer as well. Eric was my service advisor. He was extremely friendly and helpful. All of the staff were friendly and helpful. I've been to dealers in other states where this wasn't the case. What I like about this dealer is they are very thorough, they did a 51 point inspection and printed out a detailed analysis. They have a nice waiting room with coffee, water, and restrooms. Great experience all the way around. Will definately be back for all my auto service needs

I was intent on just ooking at the different models but did not intend to purchase a car that day. The salesman Steven Seely understood my situation and was very patient with me. As soon as we went on the test drive I was sold on the Mazda CX50, no need for me to look any further and Steven was a great partner to work with made the process easy short and sweet.

Steven was extremely helpful and found the perfect vehicle for me within my budget. Helped me every step of the way and even delivered to car to me as I was unable to pick it up. Highly recommend Steven at Casa auto plex.

This is the worst place I have ever been to. We bought a Mazda cx30, the car had damage even though it was BRAND NEW. we made them aware of the damage but we hadn’t caught it until we had signed. So for months they have all been avoiding us and refusing to fix the car. We have had to call them multiple times every week to ask and they tell us some excuse. It is almost 4 months and we have taken the car in 4 times with no results. This last time a month ago they kept the car way longer than we were told so we had no transportation. After that we found that the “fix” they did, did nothing. So now we’ve been waiting a month to get called to take the car back in. Also the financing guy tried to scam us into their insurance when we specifically said no. This was 8k and we had to fight to get it refunded. Everyone we have interacted with has been rude, pushy, and just gotten nothing done. Horrible. Ruined our first car experience. We talked to Duane in sales, Jr Barela in finance, Pat, and the manager. None helped at all and instead blamed us. Will NEVER buy anything from here and honestly will try to find another dealership to service the car. And ALSO we never got the cars center console divider and cargo cover because the car had been broken into before we bought it so it didn’t have them and we haven’t gotten anything.

Beyond a nightmare!!! First I was quoted a price the new manager would not honor. Then I was told I had to finance it. Ok, but they added in over $3000 in extended warranty I didnt want. This unfortunately made them redo the paper work and they sent it to the wrong bank so I had to drive across town again. Now I notice that they gave me a temporary plate that was only good for 5 days so I've been driving illegally for 11 days. This night.are just never ends. Go anywhere else be here.