Franchise Dealer

Casey Chevrolet

Newport News, VA

4.2(2,712 Google reviews)

Brands

Chevrolet

Contact

11700 Jefferson Ave, Newport News, VA 23606
(757) 320-1476caseychevy.com/

Google Reviews

# Summary The dealership receives consistently high praise for its sales staff, with customers highlighting exceptional professionalism, patience, and genuine care in helping clients find the right vehicle and complete purchases smoothly. However, one customer experienced significant service department issues, including incomplete tire rotations and unclear communication about oil changes, though management ultimately offered compensation and promised improvements.

Nichelle Chambersa month ago

I was in a bad accident that totaled my Nissan Maxima a week ago. I’m in the middle of a chapter 7 and I just knew I couldn’t get a vehicle. Tim and Willie were OUTSTANDING! The process was so quick and I got a great deal! Customer service was 10/10! I will definitely buy from this dealership again! Thank ya’ll so much!

Delilah Gonzaleza month ago

I had an outstanding experience working with Willie at Casey Auto. From the moment we walked onto the lot, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle rather than simply making a sale. Willie took the time to answer all of our questions, explained every detail clearly, and made the entire process smooth and stress-free. His honesty, patience, and attention to detail gave us complete confidence in our purchase. He went above and beyond to ensure we were comfortable with our decision and satisfied every step of the way. Buying a vehicle can often feel overwhelming, but Willie made it an enjoyable and positive experience. His customer service is truly exceptional, and it’s clear that he takes pride in helping his customers. If you’re looking for a vehicle, I highly recommend asking for Willie at Casey Auto. He is professional, trustworthy, and dedicated to providing excellent service. Thank you, Willie, for helping us find the perfect vehicle!

Jonathan Butler8 months ago

I went out to Casey Chevrolet to get my oil change and tire rotation and inspection, but I got the inspection done the week before so the only thing that I needed from Casey Chevrolet was just to change my oil and rotate my tires so the guy took my truck back to the back and then he brought it back and I checked the vehicle out. It looked like the oil on the dipstick was still black like it hasn’t been changed, but I don’t know if it was or it wasn’t changed because the guy told me that they all looks like that, regardless that they changed it or not I said OK so I looked at the tires and I noticed the tires didn’t get rotated at all because the way that I marked them I marked them before I got there at Casey Chevrolet and took pictures so I could prove to them because I’ve had this done to me before about them not rotating tires and they say that they have anyway he said he would check into it so he came back and he said that the guy that rotated them he only rotated the back tires from left to right he did not rotate the tires front to back. He only rotated the back ones to left to right to right to left so I said that’s not the way you rotate tire tires he said that’s what he told me but he said I’ll do one thing. I have to go back in the back again and he’ll rotate the tires like they’re supposed to be rotated and I won’t charge you for it so I was very upset and I asked to speak to the manager and he said the manager wasn’t there so that’s OK then a little later when my truck came out, He come walking out and the manager was walking to the other direction and I asked the guy was at the manager and he says yes but he’s not supposed to be here so he probably wouldn’t talk to you. I said OK so have him give me a call, but I’m thinking in my mind, that’s very poor. He’s here, so he should at least speak to me, but he did not so I waited Monday Tuesday and then I called Wednesday and I’ve talked to a manager and he said that he was the shop manager and he just started Monday so I told him what was going on. He said he would look into it and he would call me back so he did he call me right back after he looked into it and he told me the thing that he would do is give me the next three rotations on my tires for free and I says that’s fine but they need to see if they can correct the issue of them saying they’ve done something and didn’t do nothing. They’re just lying about it how many people have they done this to and he said that he would get it cleared up because he’s changing a few things around there so that sounds good to me so I told him thank you

Kevin Penny3 months ago

Mr. AJ was an amazing saleperson. He went through everything we needed to know on our vehicle. I will definitely recommend him to anyone who buying a vehicle or financing one. Thank u so much Mr. AJ for everything.

S Brown7 months ago

I had an excellent experience with Mary, my service advisor at Casey Chevy. From the moment I arrived, she was friendly, knowledgeable, and incredibly attentive. Mary kept me updated throughout the entire service process and made sure all my questions were answered. She went above and beyond to make everything smooth and stress-free. It’s rare to find someone who truly cares about the customer experience, but Mary absolutely does. I really appreciate her professionalism and the way she handled my vehicle’s service. Highly recommend asking for her if you want great service!

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