Castle Chevrolet North

Got my first new (to me) car from here and it was a great experience. Mauricio was super friendly and helped answer all my questions prior to me coming in to test drive. I did buy this car/register to Wisconsin, so for anyone out of state, just note that they use ATC to process everything. Which while there may be some additional fees, it was quick and is nice to get all the info sent directly to me. You will need to pay $50 for a temp plate though. They also have limited dealer warranties included even on pre-used cars, which was a nice bonus, since it wasn’t advertised on the website. Also just a side note: pack some snacks and water in case you’re there for a while. But it’d be nice if they had some available.

This is definitely a great place to purchase a car. They are really good ppl to do business with. Mike was a huge help. Very patient he was willing to answer any question I and my husband had. We went close to closing time but it didn’t stop Mike from showing me every vehicle I wanted to see! Even if it was for a second time! Thanks so much Mike and thank u also Nassar for getting things done quick and efficiently. If we are ever looking for another Chevy we will be back! ❤️

My car was totaled by someone who wasn’t paying attention, forcing me to purchase a new car. Mike Pirozzoli and his team at Castle made a rather unpleasant circumstance into a welcoming, easy, enjoyable experience, with laughs and warm conversation. Now, I have a new car for new adventures and an overall great feeling from their positive attitudes.

I agreed on a price over the phone, got the bill of sale by email, and confirmed who to make the check out to. I moved money around with my bank and drove 45 minutes each way for a 7 PM appointment. At 6:45 PM, while I was already driving there, the salesman calls saying, “ohh I have bad news… we have a first come, first serve policy.” I acted in good faith - they didn’t. Total waste of time and very unprofessional.

I had a great experience at Castle Chevrolet in Elk Grove Village. Ismael was incredibly patient and knowledgeable throughout the entire process. No matter how many times I changed my mind or explored different options, he never made me feel rushed or pressured. He took the time to answer my questions, explain my options, and helped me find the right vehicle for my needs. Ed is an absolute gem and, in my opinion, not allowed to retire! His years of experience, industry knowledge, and problem-solving wizardry helped me navigate a difficult situation and find a new sense of relief. What seemed overwhelming at first became manageable thanks to his guidance and expertise. After my new 2026 Equinox was brought up from the back lot and washed, multiple scratches were discovered on the exterior. Rather than brushing it off, Ed and Ismael were lickety-split getting an IOU written up so I could return at a future date and have the vehicle professionally buffed. Their immediate response and commitment to making sure I am 100% satisfied with my vehicle spoke volumes about their customer service and integrity. My only constructive feedback would be regarding the finance process. Finance Manager David Labahn could have been a bit more patient at times, and it took a few requests before we received complete copies of all of our sales documents. To the dealership's credit, once we persisted, the requested paperwork was provided. I will also note that this was the first vehicle purchase I have ever made where the finance and sales interaction was audio and video recorded, and I was required to sign an acknowledgment that I was being recorded. While that was a new experience for me, I understand dealerships may have their own compliance and documentation procedures. Overall, I appreciate the cooperation, professionalism, and dedication shown by the team. Ismael and Ed went above and beyond to earn my business and make sure I left satisfied with my new 2026 Chevrolet Equinox. For that, they have my thanks and recommendation.