Cavender Ford

The Service and Parts department at Cavendar Ford in Columbus Texas went above and beyond to assist us when we had vehicle issues while pasing through on I-!0. We were making a cross country trip from Atlanta to our hometown of Seguin (near San Antonio) for a funeral when the exhaust pipe came loose on our THOR Ram Promaster Camper Van. Cavendar Auto Country was less than a mile from our vehicle mishap, and we believed it was a Ram dealership when we searched the internet-- it used to be. The Shop Foreman, Josh Cunnar, was amazing. Josh replaced the u-bolts that secure the tailpipe to the muffler and was able to get us back on the road-- even though our vehicle was not a Ford. The Service Advisor, Isley Edwards, invited us in for snacks and water. Everyone at Cavendar Auto Country was incredibly helpful and kind. I was so happy to pay for this fantastic service. It was a great reflection on Cavendar Auto and the friendly people of Texas. Hoping our next visit to Texas later this spring has Bluebonnets for us!

I purchased a used Hyundai from Becky at Cavender Ford a couple of months ago and had an excellent experience. Their entire staff was way friendlier than any dealership I have experienced and I didn't feel pressured to make my purchase. The team even went out of their way to confirm details about the car that were unknown, due to the vehicle not being a Ford. About a month later, my wife's Jeep decided to start giving up on us and Becky once again helped us. Although this time we purchased a brand new Bronco Sport. Just as before, the staff was excellent. My wife's not even a hugger and she gave Becky a hug on her way out. I highly recommend doing business with Cavender. It was definitely worth the drive from Katy

I had one of the most disappointing dealership experiences I’ve ever had at Cavender Ford in Columbus, TX while trying to purchase a 2025 Bronco Raptor. The truck was advertised and presented to me as brand new. After receiving the dealer walk-around video, I discovered it had 315 miles on the odometer — far beyond normal delivery mileage for a new Ford (typically under 20 miles). When I asked, I was told it was because employees or customers “test drove” it long distances. It got worse: the hood graphic was ripped and peeling, and there was PPF residue all over the truck from a poorly done installation and removal. I was never told about any of this upfront — I had to find it in the video myself. Next issue: the taxes. The dealership provided me with a full written breakdown showing an agreed-upon out-the-door price. After I accepted it, they suddenly raised the OTD amount because their previous tax calculation was incorrect. Instead of honoring the price they put in writing, they tried to pass the added difference back to me. When I pointed out the inconsistency, the GM told me the deal was off. I’ve owned multiple Fords, including a Mustang, and this would have been my first Raptor. I expected better — honesty, transparency, and accountability. Instead, I ended up with a dealership that misrepresented a “new” vehicle, misquoted taxes, and then canceled the deal after being questioned about it. Extremely frustrated with how this was handled. I would strongly encourage shoppers to proceed carefully and ask a lot of questions if they consider buying here.

Everyone at Cavendar Ford was easy to deal with. This is the second vehicle we have purchased from them and both times it was quick and easy. Joe in finance was easy to work with and no pressure. We didn't make it easy on Lorie in sales and switched cars on her a couple of times but she didn't skip a beat and made sure we landed on what we wanted and ended up where we wanted to be on terms. The manager, Zach Smith, kept us updated with what he was doing and answered any questions we had. At the end of the day we asked for a long shot of a deal and everyone at Cavender Ford went above and beyond to make it happen. They even had everything ready for us so when we showed up all we had was a quick test drive and the paperwork was ready to sign so we the whole process was smooth. The drive away from the big dealers in Houston was well worth the entire experience and next time we are looking for a vehicle they will be out first call for sure.

Conejo (Carlos) was amazing. Got me in quick. Mechanic was courteous, knowledgeable, and very attentive. Dealership is clean and organized. Thumbs up for these guys give them all a raise