Center City Cars

I had my car towed here, foolishly, after I got into an accident one fine Sunday afternoon after a golf outing. If only I had seen the reviews for this place before I let them take my car here, I would have saved what I'm sure will be thousands of dollars in repairs in the future. My car arrived in the dealership Sunday afternoon. They opened the place up for me, which I appreciated, and got me into a rental car within an hour. My car was then inspected a day later by my insurance company. He said repairs would take about 5 business days, so I should expect the car to be done at the latest, the end of the following week. My car was not out of the shop until a full 20 calendar days later. Oh well, maybe they did a good job right? After all the tow truck informed me that they had a group of Italian guys doing my repair. Like that has anything to do with quality of service. My rear bumper now has a beautiful new scratch on it, as well as some brilliant spray paint on the hood, where it looks like they spray painted a piece of trim without using any masking tape to cover the hood. My hood does not close properly on one side, and the wrong trim was ordered for my vehicle. It really looks awful. I only hope that nobody else is naive enough to have their car towed here. Lesson learned: find a shop in the area that you trust and have their number on speed dial.

They don't deserve one star. Should be closed down. Bought a new SUV there several years ago. I had a hard time getting the second key. The saleswoman asked me for my J.D. Powers survey sent to new car buyers. She wanted to fill out the survey and give me a gas debit card. Nothing but bunch of crooks. Whatever you do stay away. On a maintenance trip I spoke with other customers in the service area. I heard nothing but complaints from those who purchased used cars. I remember a little Chinese lady told me she had JUST purchased a used vehicle; already it quit on her. Beware!

Buying the vehicle went relatively okay--took all day-- however, this dealership has awful follow-through. Don't bother calling or leaving a message. You will be automatically sent to voicemail and if you bother to leave a message don't expect anyone to return your call. If you do get someone on the phone they will pass the ball to someone else or shift blame to someone who is, of course, out of the office. After leaving with a new car I was almost immediately bombarded by collections agents from the bank. Apparently they had never received the payoffs. When I called the dealership I was constantly given the run around. For some reason there is one gatekeeper of all financial information. No other employee can access account information. No one else has keys to her cabinets so that individuals' paperwork can be retrieved. And, Lloyd despite his title, can do nothing. He does make false claims of handling your situation, of returning calls, etc. Ultimately, more than 30 days passed and my credit was affected. I purchased 2 vehicles from Desimone but will not be back.

I stopped by Desimone to see if they had any options for me to help with a trade in. Sammy and Mike were able to find a good vehicle for me that has everything I was looking for. Also, they worked hard to get me in the vehicle I wanted for a good price. I was in the office for quite some time getting everything handled with the trade in and transferring insurance. Sammy and Mike were very patient with me and explained everything I needed to know before I made a decision. I did not feel pressured into anything. I was comfortable and well informed. Service was great and I love my 2013 Mitsubishi Outlander Sport, especially with this wonderful winter we have experienced. The Outlander Sport is 4WD, works great in snow and saves so much in gas!

Brought an Suzuki XL7 2007 had 88,000 miles so I knew I was taking a risk on it. Week two of having the truck the struts on the trunk went on me. The counter on the oil was at 0 so when I went to get the oil changed they said it was no record of the car getting an oil change. Now yes that's a risk I took So I am nearing 100 and my trans goes... Which is not surprising with the line of work I do.. I first report about the car acting funny and put the car in the shop it sat there 3 days without anyone looking at it. I lost 2 days of work So I bring it again a few weeks later and they tell me the trans is bad and they have to order a new one... I took the car with me since its my only mode of transportation. They said the part should be in on Wednesday... not only was the part not in... it is still not in and now we have to wait for Monday... I missed 3 days of work they don't even have a loaner program.... Ain't nobody got time for this mess Never buying a car from here again