Central Toyota

Ethan Johns was a great sales person . His personality was top notch and he was very welcoming. I also enjoyed the fact that it only took a couple of hours to process and get my new car. Thank you, Toyota of Jonesboro for your fast, accurate and Professional assistance.

I am giving 5 stars because Rob was the absolute best! He is very knowledgeable and down to earth! That man took the time, talked, advocated, and helped in every possible way he could! The finance guy lacked to be desired. Had an attitude, verbally offensive, kind of a jerk. In finance you have to sell yourself and he did a super poor job at that. Can’t remember his name because we walked out in the middle of it to discuss leaving. Rob once again went in and told him he was costing him a sale! We did go back in and he seemed to have a better attitude. I will most definitely revisit when we need to upgrade. Rob you are the best! Thank you for the best service that you could give! Very happy with my wife’s 2025 Yukon Denali!

On Valentines day on a whim, went to see a 2019 4Runner TRD Premium that had just been listed, they hadnt even cleaned her up or fixed the few minor things. It had a lot of chips and a cracks on the front windshield and an aparent issue the salesman said was noted that one of the locks needed fixing. But she was exactly what I had been looking for and in my price range. I fell in love and wanted her! Originally I was surprisingly pleased with my experience, have never liked buying at dealerships and havent in 30 years. The whole process was easy and fast the salesman Clint was nice and down to earth and the finance officer was great and was out of there by noon. As we did the paperwork they took the 4Runner filled her up with gas and thought to get her detailed, although the interior was pretty spotless the outside was dirty but they didnt wash her and that was ok as I was assured they would take care of the wash and windshield repair or replace it if it couldn't be fixed when I brought her back on Monday. First thing Monday morning the salesman Clint came to my office picked her up and left me a loaner. I was very pleased and impressed, around 4 I got a call he was on his way to drop her off and that is where the disappointment came in the wash was half assed tires were still dirty and the engine was too, was told i guess the lock issue was fixed but not sure what the issue was to begin with and worst of all I could tell were I guess they put glue on 2 of the about 8 chips and cant tell if anything else was done or on the one crack. When it was returned one of the chips had turned into another crack and was told that its all they would do but if it got any bigger and i wanted to I could buy a new windshield from them at cost... about $400-$700 approx. Not sure where the "I assure you it will be fixed or replaced even if they have to order a new one" fell off but that took the wind from my sail. Although I love my new to me 4Runner and thought my original experience in the office was great, once the paperwork was done the windshield wasn't a priority and now its on me to buy a new one.... very disappointed! Here are the after pictures a bit hard to show all the cracks but here are a few of the more noticeable ones plus what I got back after the wash.

When I arrived, I let the employee know that I had somewhere the be at 9:30, and I was assured confidently that the service would be done under an hour. At 9:12, I asked if it was still on schedule. I was again assured confidently that I’d be out in time to make my 9:30 appointment (10minutes away). At 9:20 I was paying and they then let me know that my car “should be ready in 10 minutes” causing me to miss a very important meeting. The car did not actually pull around until 9:35. If the service employee would have just told me there was a chance it could take longer, I could have made arrangements to get where I needed to be, on time.

I drove 5hours to pick up my new 2023 Challenger R/T Shaker and when I arrived the car was ready and clean. I was at the dealership maybe 10mins and I was back on the road. Ibrahim was fantastic to work with. We did all our talking through text while I was at my bank getting everything taken care of back home. I’ve never bought a vehicle without seeing it first or test driving but he made the process easy and assured me the vehicle was clean, damage free and very low mileage. I love my Challenger so much and it was worth the drive!!