Franchise Dealer

Chapman Bmw On Camelback Service And Repair

Phoenix, AZ

4.6(2,566 Google reviews)

Brands

BMW

Contact

830 E Camelback Rd, Phoenix, AZ 85014
(602) 308-4990chapmanbmwoncamelback.com/service

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Google Reviews

# Summary The dealership receives widespread praise for exceptional customer service, with multiple reviews highlighting knowledgeable and attentive sales consultants and service advisors who create personalized, professional experiences. However, one customer reported a significant concern about vehicle safety issues with defective shocks that allegedly went unaddressed despite being present at the time of purchase.

Justin Morgana month ago

You truly will not find a better buying experience than with Justin Pishvaee at this dealership. I’ve now purchased two new 2026 BMW M cars through him and each transaction was absolutely seamless. From the prompt communication, to the test drives and overall professionalism, Justin is the man! You will not be disappointed.

Diane Lille3 months ago

My experience at BMW of Camelback was truly exceptional, and it was driven almost entirely by my service consultant, Mitch Timothy. From the moment I arrived, Mitch set a different standard. He brings a level of presence that is increasingly rare. Confident, attentive, and genuinely welcoming, with an ease that immediately instills trust. His positive energy is unmistakable and creates a sense that you are not simply another appointment on the schedule, but a valued client. I brought in my BMW 440i M Sport for routine service, and Mitch managed the process with precision and consistency. His communication was clear, timely, and thoughtful throughout. He worked closely with certified technician Matt Curtis to ensure that every aspect of the vehicle was handled to the highest standard. The result spoke for itself. My car was returned in immaculate condition, and my wheels, covered under warranty, looked completely renewed. What differentiates Mitch is not just his professionalism, but his mindset. In a setting where it is easy to feel rushed or transactional, he operates with composure and intention. He creates an experience that feels elevated without ever feeling forced. BMW of Camelback continues to complement this experience by providing high-quality loaner vehicles, which adds both convenience and the opportunity to explore future options within the brand.

James Taylora month ago

Was needing to get a new car and stopped by Chapman BMW Camelback. I was greeted by some of the most professional sales people I have seen. Alejandro Mizquez was a pleasure to work with and set me up with a new M340i. Sales manager Luc Duong also was a great help matching me up with the best offer and quick turnaround! What a fantastic group and dealership to work with!

Tiffany Hallford4 months ago

Angela is amazing!!! Service on the other hand…. I’ve driven UNDER 1000 miles, I’m having to dump $1,300 to replace shocks to make this vehicle safe again!! Called the dealer and they have no NOTES of bad shocks. Having owned this vehicle for 40 days and driving like a grandma and haven’t hit any curbs, I know the shocks were bad when we bought it. They thrive on saying they do this and that to make all vehicles safe, my vehicle is not safe on the highway. It wasn’t safe when we brought it home 40 days ago!!!!

Justin Kruidenier3 months ago

We recently purchased an X3 for our son, and the experience was outstanding. Our salesman, Alejandro, was excellent to work with from start to finish. We initially planned to just browse and make a decision later, but Alejandro took the time to walk us through every available option, including current inventory, online listings, and upcoming arrivals. He worked hard to get us a great price and ultimately helped us get a nicer vehicle with more upgrades than we originally anticipated. His patience, and effort really stood out. Loc, the manager, was also extremely nice and took a moment to share some valuable advice with our son about building a company at a young age, which we appreciated. This was one of the most enjoyable car-buying experiences we’ve had. We would absolutely recommend working with Alejandro and Loc.

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