Chapman Chevrolet

My wife and I bought our 2021 Suburban from Chapman Chevrolet new and have had it repaired there ever since. I’ve worked a few times recently with Joseph Gonzalez in the Service Department and have been very impressed with the level of customer service provided. Last month the engine siezed in our vehicle and after getting it to the dealership, he helped us through replacement process start to finish. He communicated with me through each step of the process and kept me feeling in the know. All of my questions were answered as they came up and any concerns were dealt with in a professional manner. 5 stars, I’ll continue to work with Joseph as long as we keep this vehicle and it needs dealership repair.

*****BEWARE****** Numerous issues. I bought my truck brand new in July 2025, trading in my 2018 Silverado and it’s been a nightmare. This truck has had ongoing issues. The AC failed (including during a situation where I was transporting someone experiencing heat illness)Compressor gave out on a brand new truck, the tailgate intermittently won’t open which is even more frustrating with a bed cover, and the AC temperature is inconsistent. On top of that, the screen constantly glitches with the screen freezing on the Chevy logo. Android auto barely connects, Bluetooth only offers limited functions with no GPS or hands free texting, which defeats the purpose. I’ve made multiple trips to Chapman expecting support, but instead I'm told that GM is “aware” of the connectivity issues and that they’ll “keep an eye on it.” That’s not a solution. **** I paid for a brand new, fully functioning truck, not one with known issues and no fix.**** Now I'm left to contact GM myself which should not be the customer’s responsibility after purchasing a new vehicle. If I had known I’d be dealing with this level of frustration and lack of accountability, I would have gone with Toyota (great recommendations). The problems are ongoing, and at this point I’m being forced to seek legal action. I have video documentation of these issues, and dealership staff have witnessed them in person yet nothing has been resolved. If you’re considering buying from here, I strongly recommend looking elsewhere. Do not make my mistake and read the REVIEWS. !!!!! Save yourself the time, stress, and money, and find a dealership that actually stands behind what they sell.!!!! I have proof for those who would like to request.

I’ve bought a lot of cars from different dealerships and I have to say Brian at Chapman Chevrolet is “One of the best” sales person.He was very thorough and knowledgeable, but not overly pushy. I appreciated how well he explained everything. I was more impressed on his long time commitment to the dealership someone doesn’t just stay around that long unless they’re treated well. Shows a lot from a business. I look forward to my new suv, but can’t wait to see Brian again once I come in for an oil change. Thanks for the great experience, best of luck in 2026!

I can’t say enough good things about Frank, Tom, and the entire team at Chapman Collision Center. From start to finish, the experience was exceptional. They treated my car like it was their own and handled everything with professionalism, precision, and genuine care. On top of the current repair, they uncovered and corrected a very poor Bondo repair that had been done by a previous collision center (not Chapman). Instead of patching over it again, they did it the right way — replacing the hood with an OEM part and repainting it properly. They were also honest with me about the situation. They explained that if Bondo had been used again in that area, it likely would have led to the same failure down the road. I truly appreciated the hard truth and their commitment to doing the job correctly instead of cutting corners. The quality of the work exceeded my expectations. You can tell they take pride in what they do — the attention to detail shows. What really stood out was the communication. They kept me informed throughout the entire process, answered every question, and made sure I felt confident and comfortable every step of the way. I don’t hand out compliments lightly, but this team absolutely earned it. Their customer service, craftsmanship, honesty, and commitment to making sure I was fully satisfied were a 10 out of 10. If you’re looking for a collision center that delivers top-tier results and stands behind doing things the right way, Chapman is the place to go. I will gladly recommend them every time.

This was my first ever experience buying my own car through a dealership and I had such a positive experience! The whole staff was amazing, showing hospitality, professionalism, and commitment. I had such a wonderful time working with Corey during the process of getting my car. He guided and assisted me through the process. Was very respectful, knowledgeable, helpful, and supportive. I am truly grateful for this place! ❤️ thank you Chapman on baseline! I would refer this place to anyone.