Chapman Mazda
Phoenix, AZ
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# Summary The dealership earns consistent praise from customers for responsive salespeople, transparent pricing, and smooth purchasing experiences, with several reviewers noting the team went above and beyond to meet their needs. However, one customer reported serious issues with service quality, specifically multiple failed windshield installations that caused significant vehicle damage and poor management responsiveness to complaints.
I have been researching Mazda's for over a year, trying to see which one fit my needs, once I narrowed it down. I just kept looking for the color and trim I really wanted. I have been with Chapman Hyundai since 2017, when I first purchased my Hyundai Tuscon, and I kept her dealer maintained there at Chapman. So I already had been a part of the Chapman family to begin with. Transitioning to the Mazda side of that Chapman family made it easier and only made sense. A Family friend got me connected to Tim Murphy Mazda's Sales Manager, then I got connected to my Sale Guy, Cally Mora then finally, Amir Fallahi their Finance guy. Every single one of these team members took great care of me and my needs, and bent over backwards to get me the best possible deal. I now own (well bank kinda owns 1st - lol) a 2026 Mazda CX-90 and couldn't be Happier. My research paid dividends this car/SUV is Awesome - thank You Chapman family! G.P.
I recently purchased a 2026 Mazda CX-90 Turbo S Premium Sport from Chapman Mazda, and it was easily one of the smoothest car-buying experiences I’ve had. Denise was fantastic to work with from start to finish. She was responsive, professional, and made the entire process incredibly easy. I had several questions about pricing, incentives, lease details, and my lease return, and she was always quick to get answers and keep me updated. What stood out most was the transparency and efficiency. There were no games, the pricing was very competitive, and the deal we agreed on was exactly what I received. Most of the paperwork was handled ahead of time, so when I arrived at the dealership, I was able to sign and drive home with minimal hassle. Even after the sale, Denise continued to help with follow-up questions regarding my lease return and made sure everything was taken care of. I’m extremely happy with both the experience and my new CX-90. If you’re shopping for a Mazda, I highly recommend Chapman Mazda and especially Denise. She made the entire process easy, stress-free, and enjoyable. Thank you again!
From the minute we walked in the door and met Kushal P. our experience was nothing short of the best. We were only going to look, but he took our experience to the next level. He was so attentive, friendly, informative and helpful. He helped us through every step of the process. I was not even sure I wanted a Mazda or which one if I did decide on one. He showed me every possible one and went above and beyond to find me the exact one I wanted. This vehicle is beautiful inside and out. It is classy, comfortable and rides so well. I was nervous going from what I had to a Mazda, but I have no regrets we made the best choice! We had a few extra steps being out of state residents, but it was nothing short of seamless. Everyone person at Chapman was beyond the best. We appreciate them, and they have definitely earned lifetime customers! Thank you Kushal! You are THE BEST!
I have brought my last 3 Mazda’s from (Chapman Mazda). Nick Nicholas being my salesperson every time. This last experience was smooth as a babies bottom.I sent him a picture of what I wanted and he took care of the rest. I am a proud owner of a 2026 Mazda 90. Sending a big thanks to him and the loan officer. Both were very professional and made signing my life 😂😂 away easier.
General Manager George Salman and Service Manager Justin Lenocker are dismissive to issues the dealership created. Upon purchasing my car in April 2025 Chapman replaced the windshield due to damages from previous owner. The windshield was installed incorrectly and leaked underneath the dash for months causing $8,000 in damages. I have had to take my car to the service center at least 5 times before they finally fixed this issue. This also included a second repair to my windshield that was done incorrectly again and continued to leak. The third time the windshield was replaced my car was disrespected and I ended up have more damage to the windshield out of pure negligence. Chapman is dragging their feet to replace my windshield the correctly. None of these damages are caused by me, but I am currently left in a worse position then when I started. I went to George hoping for some resolution but was dismissed and not given any respect for these issues his dealership caused. This was also after he didn't show up for our meeting and I had to hunt him down on the other side of the dealership. Rude, disrespectful, and avoidant.
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