Charles Boyd Cadillac of Henderson, NC

Terrible Service Experience — Avoid for EV Issues I brought my Cadillac Lyriq into Charles Boyd Cadillac to address a tail light issue, and it was an absolute nightmare from start to finish. For a luxury brand vehicle, you expect a certain level of professionalism and efficiency, but the service department here completely failed to deliver. The staff are incredibly slow and entirely non-responsive. Trying to get a simple update on the status of my vehicle was like pulling teeth—calls and messages went completely ignored, and I was constantly left in the dark wondering what, if anything, was being done. To make matters worse, after all the waiting and lack of communication, the issue was never even fixed. They clearly lacked the urgency or expertise to handle it properly. Frustrated by the total lack of progress and poor customer care, I finally cut my losses, took my Lyriq elsewhere. I will not be returning to Charles Boyd for service.

This dealership has the best sales and service hands down. While out of the state recently, I locked my keys in the car while my phone was inside. I had no way to unlock it and could not contact ONSTAR. I called Isaiah at the dealership. He immediately started helping by calling ONSTAR, putting us on a 3 way call while I used my husband’s phone. He spoke with the representative explaining the situation and in no time, the car was unlocked and we were on our way! Thank you Isaiah for going above and beyond!

I've only had service done to my vehicle here. The service department is always so kind, welcoming and professional. My service advisor Tim has always taken care of all my questions and vehicle's needs in a courteous and timely manner with unbeatable professionalism. Many thanks to those guys & gals.

I suggest for anyone looking a low mileage used car or truck please look elsewhere or you will end up like me, these pics tell the story . This is undercarriage of a low mileage 2018 GMC 4x4 . This dealership and others across the state are buying up trucks from up north in the salt cheap and passing them off on unsuspecting customers . This truck has 34k on it and is a rust bucket underneath. Beware of any low mileage vehicle and make sure to check the car fax before purchasing 😡

I was on the road (halfway between home and my destination) when my check engine light came on. After calling and talking to Tim, he was able to get me in, diagnosed and back on the road within a few hours. The customer service (both on the phone and in person) were stellar! Thank you for giving me peace on mind at the beginning of my road trip! Thanks, Tim and Charles Boyd!