Charlie Clark Nissan Brownsville

First time to get my oil changed on my new Pathfinder … And the experience was more than Excellent than expected. 1. The welcoming response given by the staff was wonderful. 2. The team was extremely helpful, and supportive on any and all questions I had. 3. Then the friendly service, I received a delicious hot breakfast, fresh coffee, and wonderful conversations with the young sales ladies there Ms.Erika Daza was great ! Thank you Charlie Clark staff, for making my 1st time visit pleasurable! Mrs. D.Canales

Charlie Clark Nissan in Brownsville Tx is a great place to purchase your dream car. The sales agents are very friendly and they all treat you like family . I had a very good experience and bought my 2026 Nissan Pathfinder. I’m in love 😍

I am writing to formally document concerns regarding my 2025 Nissan Pathfinder. Since purchasing the vehicle, I have experienced ongoing issues, including severe steering wheel vibration, engine shaking, and an oil leak that has spread throughout the engine compartment and undercarriage. The vehicle has undergone multiple repair attempts; however, these issues remain unresolved. Of particular concern are the potential safety implications associated with these defects. Given the vehicle’s low mileage, the persistence of these problems raises questions regarding its reliability and safe operation. Despite repeated service visits and documented reports of these concerns, a permanent resolution has not been provided. My claim was initially denied and has since been reopened. I am currently awaiting a response regarding the status of the claim. In the meantime, I believe it is important to document and communicate the circumstances surrounding these ongoing issues. I am seeking appropriate corrective action to ensure the vehicle is safe, reliable, and that the identified defects are properly addressed.

Had 2 bad experiences at Charlie Clark Nissan service center. #1. Three months ago had an oil change service on 2024 RAM. Right after I noticed the truck would smoke through exhaust during start up. I drove to from Brownsville to San Antonio and back and it would still do it. When I got back I started to check on it and found out that they had overfilled the crankcase by 2 1/2 quarts. Took it back and they pu back to safe level. #2. Two days ago took back for oil service again. When it was done I asked to check oil level myself to verify because of what had happened last time. When I opened hood I noticed that there was engine oil spilled all over the engine and surrounded area and somebody tried to wipe it off but not very good. Had someone fro shop look at it and they told me that it was only washer fluid that had spilled which was a lie because 2 days later it was still there and spreading like oil does. My question is why wasn't I notified of the spilled oil so that I was aware of it. What if I hadn't checked at that time and later seen it and wondered what was leaking. I would have wasted tome and money not knowing that it was a spill from the service center. I take my truck there because I thought the technicians are professional but now I have to check their work before I leave the shop. Communication with the customer is key when something like that happens so we are aware of any issues that come up. Thinking hard about continuing to use Charlie Clark nissan for my future vehicle services. Thank you and do better for the customer considering how much we pay for your services.

DO NOT do business with Charlie Clark Nissan in Brownsville. From the salesmen, to the finance guys to the General Sales Manager, they were very dishonest all around. I made arrangements to drive from Donna to Brownsville for a used vehicle I was interested in on a Wednesday after work. I gave them my information, and they ran my credit, assuring me we were good to move forward with financing. Neither the salesman Mr. Villarreal or the finance guy called me back the next day with payment details. I had to reach out to them MYSELF on Friday to see what the payment would be. When I finally reached a good payment price with the finance person, they told me someone else was interested in the vehicle and was coming in to purchase it. They pretty much said whoever gets there first will take the vehicle. RIDICULOUS! I had to take time off of work to try and get there before they sold it, but they did ANYWAY! The GSM, Rick, was very apologetic, asking me to give him a day to make it right, that he would find me that vehicle with one of his dealers, and get me to the payment I needed. That was all a lie. They found me a vehicle that I was willing to buy almost $10,000 less than the first vehicle. The payment was still way over the price I told them I was able to pay. I had to go back and forth with the finance people. They refused to remove a “maintenance” package that they stated was part of the finance package. Nowhere in the online price does it say that maintenance package is mandatory. Making it part of the finance package is shady and deceitful so check your paperwork before you sign anything. The man doing the final paperwork kept telling me that if I didn’t want the vehicle to not take it just because I was back and forth with the pricing. What kind of dealer does that???? They had me at the dealership from 1 p.m. to 6:30 p.m. dragging out the paperwork, wasting my time. I really wanted to do business with Charlie Clark, but because of this experience, I will never do business with them again. The climate in the dealership was very machismo, unprofessional, and deceitful. I will be reporting to the BBB. Very bad for business Charlie. I ended up finding a brand new 2026 for the same payment price at Bert Ogden Nissan in McAllen. They did all the financing/dealing over the phone. All I had to do was go in and sign my paperwork. Do Better Charlie Clark in Brownsville!!