Checkered Flag BMW
Virginia Beach, VA
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# Summary Staff members at this dealership consistently receive praise for their professionalism, product knowledge, and customer-focused approach, with multiple reviews highlighting transparent pricing, absence of hidden fees, and pressure-free sales experiences. The service department also earns recognition for attentiveness and attention to detail, with customers noting that the dealership's commitment to understanding individual needs results in personalized recommendations and long-term customer loyalty.
I had an absolutely phenomenal experience working with Mauricio! He helped me purchase my new BMW 230i, and I couldn’t be happier with the entire process. From start to finish, he was patient, knowledgeable, and genuinely invested in helping me find the perfect car. Mauricio made everything feel easy and stress-free. He answered all my questions, kept me updated, and never made me feel pressured. His professionalism and honesty truly set him apart. I’m thrilled with my 230i, and I’m so grateful I had Mauricio guiding me through the process. If you’re looking for a salesperson who actually cares about your satisfaction, go see Mauricio. Highly recommend!
I had a very pleasant experience at Checkered Flag BMW. I have purchased several vehicles over the years and this was 100% the best car buying experience I've had. I previously sold my Benz and have been spending the last year researching for my next luxury vehicle purchase. Originally, I was going to go with Mercedes and in the last 1-2 months, I began looking at BMWs. I inquired about an X3, online. I met with Dana Rose and she was so sweet, professional, and down to earth. After all the viewing/test driving of vehicles, I settled on one. Because they were close to closing, I asked to come in the next day. I was sent the BMW Finance Application and completed it that same night. Danna Rose met me the next day and we finished processing the purchase. I got the vehicle at a great price (comparing to area BMW dealers up to Richmond) with the best rate 0.9%. The best part was not having extra hidden costs/fees snuck in. I wasn't pressured into a gazillion service contracts that the car really didn't need. She took her time to understand my lifestyle/vehicle use to suggest the best add-ons/service options for me. I removed some of them and she was okay with that. She even went line by line on the buyer's order - the experience at had another dealer, this past summer, was them rushing through the buyer's order and that is where I found up to $12,000 in hidden "extras." This was not the same experience and would be the reason why I will purchase BMW, again, if I need anoher vehicle. I feel like I could have been in and out in less than an hour, however, she was so personable and we could have chit chatted all day about our lives. Overall, Checkered Flag BMW was a great experience based on customer service, friendliness, professionalism, and transparency. I look forward to working with them and using them in the future when I feel like upgrading!
I had an absolutely wonderful experience at CHECKERED FLAG BMW thanks to the exceptional service from Mr. Mauricio Suarez, Mr. Clayton Moats & Mr. Michael „Mike“ Gilmore!! From start to finish, Mauricio was knowledgeable, patient, and genuinely cared about finding the perfect vehicle for me. He went above and beyond to answer all my questions, explain every detail, and make the process smooth and stress-free. His professionalism and friendly personality made the entire experience enjoyable and comfortable. It’s rare to find someone who combines expertise with such great customer care. Mauricio truly represents the highest standard of customer service — honest, attentive, and dedicated. If you’re looking to buy a car, ask for Mauricio Suarez, Clayton Moats and Michael Gilmore!! You won’t be disappointed! I couldn’t be happier with my purchase and the level of service I received. Highly recommend Mauricio and the entire Checkered Flag BMW team! MAURICIO, you’re the GOAT DUDE!!! THANK YOU FOR YOUR KINDNESS AND EXCEPTIONAL SERVICE. I’ll be back. Service Department Feedback – Timothy & Pascual I had an excellent experience with the service department thanks to Timothy and Pascual. Timothy was outstanding in keeping me informed throughout the entire process — his consistent text message updates at each stage were incredibly helpful and made everything feel transparent and stress-free. Pascual handled the final touches on my car before pickup, and it honestly looked perfect — like a brand-new little baby again. The attention to detail, care, and professionalism from both of them truly stood out. This is the kind of service that keeps customers coming back… and if raises are being discussed, these two should definitely be on that list.
Potomac BLUEhue!! Sebastian was very pleasant and made my car shopping experience less-painful (long). I will tell everyone to READ each page and do your comparison shopping. Even almost a month later, the management STILL responds to my crazy questions! I approve this location OVER AND OVER AGAIN!
I recently purchased a vehicle from Checkered Flag BMW and had a great experience working with Mauricio and Clayton. They were professional, quick, straightforward, and never once made me feel pressured into buying anything extra. The entire process was smooth and efficient from start to finish. It’s rare to find a dealership team that makes the car buying experience this easy and enjoyable. Mauricio and Clayton represented both the dealership and the industry extremely well. I would absolutely recommend them to anyone looking for a BMW and a hassle free, no pressure buying experience.
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