Chester Berg Toyota

I just had my 2008 Toyota Tundra down in Bemidji MN at Chester Berg Toyota, let me just start by saying that this was the first and the last time I will ever be going to Chester Berg Toyota!! I had dropped off my truck on Jan 30th to figure out the issue with my truck not starting and FINALLY got it back March 21st. They had set up one appointment to see if they can get my truck back and running and couldn’t figure it out then. Then my truck is put on the back burner for about a month and just looking at it here and there between other appointments while I should’ve been priority being my truck was there first and had appointments set up prior to others. They decided to throw in an integration relay which never fixed the problem They finally figured out it needed an engine wiring harness. Once I was able to pick up the truck they made me pay for the part they just threw in and didn’t solve the issue. After my truck was gone for just about 2 months, this is how I see it when I come and pick it up !! As you can see why I was very upset with the workmanship of Chester Berg Toyota’s service center, they thought that the truck was just fine to leave how it was and expected me to leave with it like that. Their lead master mechanic came out to look at what I was showing them and he proceeded to throw and slam the cover for the wire box on the truck and asked if that made me happy knowing I can clearly see that it is messed up. The electrical box wasn’t even bolted back down to the vehicle and would’ve been flapping around in the engine compartment and bare wires that they stripped off the conduit off and never put back in place. When I dropped my truck off everything was in factory order and properly placed down. After this experience, it makes me not want to buy another Toyota vehicle in my life. If I were anyone thinking on dealing with Chester Berg Toyota of Bemidji MN, I suggest you stay far clear of that dealership. I have never seen any work like this so unprofessional !! The longer I have my truck back the more and more I find there new stuff wrong after they worked on it. The front fender splash guards you can see are plainly ripped right off because they couldn’t unhook the fasteners and now are all missing. The AC light is now flashing so there is an issue there now which was never a problem before I took my truck to them. I’m disgusted by their work.

A SUPERB buying experience. Professional and friendly staff - especially Levi and Cole - no pressure to buy. I HIGHLY recommend them. We visited a number of dealerships and it was an easy decision to go with Chester Berg.

Great experience purchasing my car there. The sales person was helpful. If we asked a question that he was unsure of, he would figure it out. The paperwork was completed efficiently. I was out the door in no time. Thanks for the help! My car is great so far!

I have sent in 3 grievances and a request for response to Chester Berg Toyota but have received NO REPLY. I reported loud squealing when braking in reverse in my RAV 4 Toyota. The service department recommended installation of new Toyota rear brake pads to solve the problem because the after market pads that had been installed were causing the loud squeal even though they were still at 7 millimeters. I paid $480.71 for the new installation on 7/17/25. The brakes continued to squeal just as loudly and I brought the car back in on 8/1/25 (gave them time to break in). After checking the pads, the service department said the new brake pads were fine and recommended new FRONT brake pads to correct the loud squeal. I have spent time and money trusting the diagnosis and recommendation of the Chester Berg service department. I did not receive the repair and I do not want to pay for the second recommendation and risk the same outcome. I am asking for a reimbursement of $480.71 for failed service. Joanne Detwiler

We have always had great experiences with the awesome people at Chester Berg! Their service department is friendly and thorough, and the sales team is knowledgeable and helpful. I would highly recommend this dealership for your next vehicle purchase.