CHEVROLET at MERTIN

Mackenzie was our salesperson. She was keen, attentive, professional and empathetic. She showed me several options and listened to my needs and wants for the perfect vehicle for our family, budget and lifestyle. Mackenzie was patient and advocated for us to the management team to provide us a fair offer. Manager Scott was also patient and answered many questions we had about EV vehicles. We decided on a regular gas options and he had no problem even after spending an extended period of time reviewing EV benefits with us. At the end of the day, Mackenzie not only won us over with her personality and style, but also her ability to make the sale work for bannister and for us. Highly recommend her to anyone searching for a vehicle.

Amazing Heart-Felt Service from Jason at Bannister Chrysler Chilliwack! I can’t say enough great things about my experience at Bannister Chrysler Chilliwack. I came in feeling really discouraged because of my old car and my credit situation, but Jason completely changed that for me. He didn’t treat me like just another customer — he worked from his heart, not just for money, and truly cared about helping me find the right car and get back on the road. Jason went above and beyond — he believed in me when I didn’t even believe in myself, and he opened the door to a solution even with my bad credit. I’ve never met a seller as kind, genuine, and supportive as him. He made what could have been a stressful situation feel easy, safe, and really positive. Everyone on the team was professional, welcoming, and truly focused on making sure I was happy — not just making a sale. They walked me through everything, answered all my questions, and made sure I felt valued and heard every step of the way. If you’re looking for a place where the sales team really cares about their clients and goes the extra mile, Bannister Chrysler Chilliwack and especially Jess are your people. Thank you so much for giving me more than just service — you gave me confidence and peace of mind. I highly recommend this dealership to anyone looking for honesty, compassion, and real support! ❤️🚗✨

Last night my husband and I stopped by an hour before closing time with the intent to see a new colour on a vehicle I was considering buying. We were greeted on the lot by friendly Fresnel, explained the situation and because he did every single thing right, I drove away in a new vehicle. He treated us with kindness and respect, did not BS, understood what I was asking for and stayed late, with no pressure to do that at all. I also want to thank Talia for staying late to get the documentation completed. She was great too! Thanks so much everyone - we both sincerely appreciated everything you helped us with!

Great dealership. I bought my 2025 Denali 3500 HD Ultimate great sales experience and they gave me top dollar on my trade. Recently I took my truck to Murrey GM which is closer to my home for an oil leak. I showed Murrey GM photos of where the leak was coming from and told them mostly likely It’s rear main seal or upper oil pan. Murrey Tech failed to locate the oil leak and confirmed no leak found and blamed residual oil on the filler pipe. Took my truck to Bannister spoke to Frank and within 30 minutes the leak was located rear main seal. Parts being orderd and repair will be done soon. The service team at Bannister took the time to diagnose the vehicle properly placing a dye in the oil to locate the exact spot which Murrey GM failed. Amazing work Frank, I would highly recommend Bannister great prices on vehicles and you know your service will be done correctly

Josh was my sales rep. He was very helpful and listened to what i was looking for. No pressure and found me a truck in my budget. Super happy with the staff there. All were friendly and helpful. Traded my 2017 Ford Fusion in and got a fair price for it. I bought a 2023 Chevy silverado Z71 4×4 6.2L with 36,280KM. My experience there was 5 star. I recommend Bannister GM Chilliwack. 2 star review : So this is my second review to add. After 11 days my trucks engine exploded needing a new engine. It went with no warning at 5:30 am on hwy 1 westbound in Abbotsford by clearbrook exit. I was lucky to have momentum to make it from the fast lane to the shoulder. I sat there for 3 hours for a tow and had to tow it back to Bannister GM Chilliwack. I had to pay extra and I mentioned this to Bannister GM and my salesman Josh. At this time on Wednesday 21, 2026 I had no idea the engine was done. That night I found out. Bannister got me a rental which was nice. The process was good. The next day which is Thursday I had to be there from 9am to around 7pm to get into another truck. However I lost 2 days wages and had to invoke the 30 day return policy which again was moving well. So I got a 2023 Chevy silverado 1500 4x4 3.0L 41,000 KM pearl white high country. Nice truck but now 3 days later on Monday 26th 5pm I had to drop it off to service and had to leave work early. Truck wouldn't start on Sunday morning some glitch I guess. Frustrating to say the least. Also it only came with one Fob and you would think with all that has happened in a few short weeks they would get me a second fob for free but I have to pay half price for an $800.00 fob which they offered pay half when I asked Sam the sales manager. That was like pulling teeth to get. Not to mention I lost 2 days of wages to a 6.2L problem that they new might happen. Big law suit because of the 6.2L engine exploding with out warning. I wasn't compensated for lost of work or they didn't cover the extra miles on the tow I had to pay. I feel Bannister GM management missed the mark on customer service and compensation. My salesman Josh is 5 star and staff were pleasantly friendly. But they didn't go that extra mile or even try other than me asking them for a extra fob and only covering half just isn't customer service in my opinion. For that reason and the fact I now have my second Truck in the service department in 2 weeks says it all. Stay tuned as I still have to see what the problem is with my new truck. Well Sam had spoke with me and offered to cover the second fob for my 2023 Chevrolet Silverado 1500 High Country. I am greatful for that as it was $850.00 A small gesture on their part goes a long way. Happy to say My fiancé bought a 2026 GMC Canyon AT4X she is happy. I still recommend Bannister and the team. So I am changing my 2 star back to 5 star. Thanks to Sam, Josh, and Chris in service which were all very helpful and understanding. Thanks team.